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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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2019 Terminologies For Call Centers. Call Tracking: This is the easy out answer the question – where do the calls come from? As call tracking will tell the calling party that sources drove the inbound phone calls. CallLogging: Record the interactions between the call center agents and the customers.
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