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billion in 2019. Nearly that many again have used a virtualagent or chatbot on their smartphone. 67% of customers will abandon their call if they can’t reach a customer support agent fast enough. 4 Tips to Reduce AbandonedCalls in Your Contact Center. Source: Forrester. Source: Ameyo.
billion in 2019. Nearly that many again have used a virtualagent or chatbot on their smartphone. ” Source: Statista 4 Tips to Reduce AbandonedCalls in Your Contact Center 66% of U.S. Source: Harvard Business Review The customer experience management market worldwide is worth as much as $7.6
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