Revation Systems

FEBRUARY 3, 2020

The South Bend Clinic’s mission is to provide exceptional patient-centered, physician-led, coordinated care to improve the health of their patients and community. 200% The South Bend Clinic Improves Contact Center Abandonment Rate by 200% with LinkLive. High Abandonment Rates Linked to Outdated Technology.

Abandon rate 62

Abandon rate Healthcare Contact Center Multichannel 62

Global Response

OCTOBER 15, 2024

While this may sound good , you may wonder , “ D oes my business actually need an omnichannel contact center?” According to a research study by Nemertes Research , omnichannel contact center usage increased from 8% in 2016 to 31% in 2019.

Contact Center 62

Contact Center Call Center Best practices Customer Care 62

Altivon

JUNE 13, 2020

Here is a look at how US contact centers are responding to the unique demands of the current climate. Remote Work Before COVID-19: Survey Results From 2019. Before the coronavirus outbreak, fewer than half of US contact centers allowed agents to work from home. Insight #7: Call abandonment rates are rising.

Abandon rate 52

Abandon rate Contact Center contact center solutions Transportation 52

8x8

DECEMBER 3, 2018

On Black Friday of 2017, though, the company realized that customer call abandonment had spiked—likely due to longer-than-normal wait times. For example, a cloud-based unified communications and contact center solution on a single platform can dramatically reduce your costs while helping you significantly improve customer service.

Customer Service 54

Customer Service Abandon rate Contact Center First call resolution 54

Global Response

MARCH 18, 2022

While this may sound all well and good, you may be wondering, “does my business actually need an omnichannel contact center?” ” The fact is… According to a research study by Nemertes Research , omnichannel contact center usage increased from 8% in 2016 to 31% in 2019.

Contact Center 71

Contact Center Call Center Best practices contact center solutions 71