Fonolo

JANUARY 8, 2019

From January 20 – 23, 2019, a whopping 3,000 customers, partners, industry analysts, and executives will congregate in Austin, Texas for the event. The Top Contact Center Trends to Watch in 2019. What’s Inside: Gamification in the Contact Center. Catch up with Fonolo! More information on this event can be found here.

Abandon rate 73

Abandon rate Gamification Contact Center Technology 73

Fonolo

DECEMBER 6, 2018

For more information on our web widget and complete suite of solutions, and to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower costs, visit fonolo.com. The Top Contact Center Trends to Watch in 2019. What’s Inside: Gamification in the Contact Center. Investing in Agents.

APIs 57

APIs Abandon rate Gamification Contact Center 57

Fonolo

NOVEMBER 17, 2020

Contact Center Trends 2019. In 2019, contact center superheroes should watch for the plots, characters, and villains within them. Read on about these industry issues and trends so that you can power-up and defy the odds in 2019. Storyline: Gamification. Why Gamification Matters. It’s time to treat them right.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Fonolo

NOVEMBER 7, 2018

Feast your eyes on the infographic below (along with the accompanying Coles notes) which acts as a handy cheat-sheet for those looking to revitalize their contact and call centers with simple changes (including gamification, service levels, and call-backs), all of which will continue to shape the landscape in 2019. Gamification.

Contact Center 182

Contact Center Gamification Abandon rate Call Center 182