ShepHyken

JUNE 28, 2019

The World Bank finds in its 2019 examination of the workforce that while technology is indeed changing how people work, it’s also creating new opportunities. In short, tomorrow’s superagent will be able to respond to both functional AND emotional customer needs while seamlessly collaborating with their machine-enabled co-workers.

Contact Center 289

Contact Center Self service Banking Airlines 289

InGenius

DECEMBER 19, 2019

With 2019 coming to a close, Upland Software raised a toast to the team and took a retrospective look at the successes of the past year. Upland made multiple acquisitions in 2019, including the team here at InGenius, giving us a leg up to herald in the new decade for even greater success. Pretty good for 2019!

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

ProProfs Blog

OCTOBER 31, 2018

In a world where people can easily share their experiences with businesses via social media–an assessment which can make or break a brand— customer advocacy has become one of the top priorities today. What is Customer Experience Marketing and Why Is It Important? drop in the company’s shares in pre-market trading.

Marketing 160

Marketing Customer Experience Airlines Customer centricity 160

CSM Magazine

MARCH 31, 2020

Each of these services are so seamless that the customer doesn’t even feel the powerful technologies behind them — which is a key component to any great CX tool — and have transformed the customer experience landscape. But if not implemented in line with your customer journey, a chatbot risks having the reverse effect.

Chatbots 72

Chatbots Contact Center Banking Accountability 72

Totango

OCTOBER 29, 2019

Customer advocacy. Customer support. Not only will your CS team solve customers’ problems, but they will also help customers have a voice within your company by sharing and acting on their feedback. If you only check in with customers weekly or monthly, one representative can handle many accounts.

Upselling 61

Upselling Customer advocacy Feedback Accountability 61

ChurnZero

JUNE 28, 2019

Whether sharing a potential product application or an alternative feature use with a customer, not all of your feedback will be considered a slam dunk by your customers. But for the feedback that does stick, your account will consider you their customer champion. Customer) Fit is Key. Blog Author: Alex Weihmann.

B2B 49

B2B B2C Entertainment Customer advocacy 49

ChurnZero

JANUARY 10, 2020

In 2019, Yamini was recognized as one of the Most Influential Women in Business by San Francisco Business Times. . 2) James Scott, Vice President of Customer Success, ShootProof . Investing in our customers’ success is one of ShootProof’s top priorities.

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52