Netomi

SEPTEMBER 20, 2021

Analytics and real-time reporting. Reporting/Analytics. Analytics & Reporting. CSML helps developers build and deploy chatbots easily with its expressive syntax and its capacity to connect to any third party API. Chatbot activity analytics. Knowledge-base integration. Omni-channel (email, chat, voice, social).

Chatbots 126

Chatbots APIs Surveys Analytics 126

Upstream Works

MARCH 21, 2019

Establishing customer trust and loyalty is the single most important aspect of customer experience, according to the Dimension Data 2019 Global Customer Experience Benchmarking Report. Actionable Insights, Customer Journey Analytics, and Platform for Growth.

Customer Experience 92

Customer Experience Management Contact center software Self service 92

Upstream Works

JANUARY 22, 2019

Customer experience journey management and optimization will take precedence in 2019 as organizations continue to focus on driving greater productivity and efficiency and improved customer experience. These applications are often best-of-breed and highly valued by the contact center, including CRM, WFM, QM, and proprietary systems.

Customer Experience 94

Customer Experience Contact Center Enterprise APIs 94

AWS Machine Learning

APRIL 6, 2023

Next, we called the create_dataset function from the Boto3 API to create a dataset with attributes such as Domain, DatasetType, DatasetName, DatasetFrequency, and Schema. The Boto3 API provides the create_auto_predictor function for training an auto prediction model. In 2019 and 2020, our model achieved less than 0.1

Sales 109

Sales Metrics APIs Marketing 109

Branch Mesenger

JANUARY 24, 2019

Here’s six trends in customer service that will be influencing business in 2019: Consumers Will Tap New Channels For Help. In 2019, there’s going to be changes to the trends in the software that we use to help make business run more smoothly and efficiently. Today, there’s hundreds of ways for consumers to reach out for help.

Customer Service 48

Customer Service Chatbots CRM APIs 48

AWS Machine Learning

APRIL 19, 2024

In this post, we use an OSI pipeline API to deliver data to the OpenSearch Serverless vector store. The embeddings are ingested into an OSI pipeline using an API call. According to the information provided in the summary, GPT-3 from 2020 had 175B (175 billion) parameters, while GPT-2 from 2019 had 1.5B (1.5 billion) parameters.

APIs 126

APIs Enterprise Healthcare Accountability 126

AWS Machine Learning

FEBRUARY 24, 2023

This dataset consists of human and machine annotated airborne images collected by the Civil Air Patrol in support of various disaster responses from 2015-2019. With our high-quality results now stored in OpenSearch Service, we’re able to perform geospatial and temporal search via a REST API, using Amazon API Gateway and Geoserver.

APIs 101

APIs Benchmark Government Analytics 101

DMG Consulting

MARCH 8, 2019

in 2018, 23% in 2019 and 2020, and 21% in 2021 and 2022. The new paradigm of “platform as a service” means that customized solutions can be created and deployed quickly; application programming interfaces (APIs) are being used to build out functional capabilities rapidly and easily. DMG expects the market to grow at a minimum of 22.5%

Contact Center 72

Contact Center Marketing SaaS Virtual Agent 72

AWS Machine Learning

MARCH 14, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Engineering 132

Engineering APIs Technology Finance 132

AWS Machine Learning

APRIL 19, 2023

The DJL was created at Amazon and open-sourced in 2019. In this case, it detects the DJL PyTorch engine implementation, which will act as the bridge between the DJL API and the PyTorch Native. Every operation in the DJL API is hand-crafted to best fit the Java conventions and make it easily accessible.

Engineering 98

Engineering APIs Scripts Education 98

Guru

MAY 12, 2020

Sara Davatelis and her team at SailPoint spent most of 2019 modernizing their tech stack. Launching Slack and Zoom in early 2019, they knew they needed to tie their tool stack together with a knowledge management solution—but not just any old silo. Guru’s API. Guru’s API takes “living where you work” to the next level.

APIs 66

APIs Accountability Personalization Coaching 66

AWS Machine Learning

OCTOBER 25, 2023

Given that the SearchRasterDataCollection API uses polygons or multi-polygons to define an area of interest (AOI), our approach involves expanding the point coordinates into a bounding box first and then using that polygon to query for Sentinel-2 imagery using SearchRasterDateCollection.

Calibration 122

Calibration Engineering Government APIs 122

AWS Machine Learning

NOVEMBER 30, 2023

Carrier is making more precise energy analytics and insights accessible to customers so they reduce energy consumption and cut carbon emissions. With Amazon Bedrock, customers are only ever one API call away from a new model. CRM or ERP applications), and write a few AWS Lambda functions to execute the APIs (e.g.,

APIs 145

APIs Enterprise Best practices Technology 145

AWS Machine Learning

NOVEMBER 27, 2023

According to a 2019 survey by Deloitte , only 18% of businesses reported being able to take advantage of unstructured data. Let’s invoke the Amazon OpenSearch API to search relevant documents for the generated vector embeddings. His knowledge ranges from application architecture to big data, analytics, and machine learning.

Engineering 110

Engineering APIs Big data Accountability 110

AWS Machine Learning

NOVEMBER 1, 2024

Tools and APIs – For example, when you need to teach Anthropic’s Claude 3 Haiku how to use your APIs well. Based on our hyperparameter tuning experiments across different use cases, the API allows a range of 4–256, with a default of 32. Outside of work, she loves traveling, working out, and exploring new things.

Best practices 98

Best practices APIs Finance Metrics 98

AWS Machine Learning

APRIL 13, 2023

To give a sense for the change in scale, the largest pre-trained model in 2019 was 330M parameters. We took all of that feedback from customers, and today we are excited to announce Amazon Bedrock , a new service that makes FMs from AI21 Labs, Anthropic, Stability AI, and Amazon accessible via an API.

APIs 145

APIs Best practices Engineering Entertainment 145

DMG Consulting

JULY 31, 2019

DMG defines call tracking as “software and analytics that is used to capture inbound call activity to determine the effectiveness of online (e.g., Inbound call tracking solutions integrate with digital analytics and digital advertising tools to include offline conversion in overall funnels. What is Call Tracking? and offline (e.g.,

Marketing 59

Marketing Interactive Voice Response Advertising Automotive 59

AWS Machine Learning

SEPTEMBER 23, 2022

The neural forecasters can be bundled as a single ensemble model, or incorporated individually into Bosch’s model universe, and accessed easily via REST API endpoints. The deployed solution provides individual time series forecasts through a REST API using Amazon API Gateway , by returning the results in predefined JSON format.

APIs 98

APIs Metrics Automotive Engineering 98

AWS Machine Learning

JULY 25, 2024

SharePoint Server 2016, SharePoint Server 2019, and SharePoint Server Subscription Edition are the active SharePoint Server releases. Any additional mappings need to be set in the user store using the user store APIs. Choose API permissions in the navigation pane. Note the application (client) ID and the directory (tenant) ID.

Scripts 119

Scripts APIs Engineering Enterprise 119

AWS Machine Learning

SEPTEMBER 11, 2024

The financial services industry (FSI) is no exception to this, and is a well-established producer and consumer of data and analytics. This mostly non-technical post is written for FSI business leader personas such as the chief data officer, chief analytics officer, chief investment officer, head quant, head of research, and head of risk.

Benchmark 114

Benchmark Banking Analytics Big data 114

Calabrio

MARCH 2, 2020

These results are a big reason why CCaaS is projected to grow at a CAGR of nearly 15 percent between 2019 and 2021—and why CCaaS is a critical part of Calabrio’s go-to-market plan. Contact center as a service (CCaaS) makes the power of a modern contact center available to any business, regardless of budget or technical expertise.

Contact Center 71

Contact Center contact center solutions Airlines Quality management 71

Comm100

MAY 13, 2019

According to our 2019 Benchmark Report , interactions that include co-browsing – which allows the agent (with permission) to view and interact with a customer’s web browser in real-time – show customer satisfaction rates that are more than six points higher than the average, at 89.3%.

CRM 71

CRM Finance Benchmark APIs 71

Eptica

NOVEMBER 28, 2018

Achieving this within Eptica is straightforward, and our open APIs also mean it is easy to achieve a holistic view of the customer to ensure that data is removed from every system. The importance of trust to customer experience in 2019. Share this page on: Tweet. How CX is central to Digital Transformation.

Best practices 66

Best practices APIs Personalization Analytics 66

AWS Machine Learning

MARCH 28, 2024

medium instance to demonstrate deploying LLMs via SageMaker JumpStart, which can be accessed through a SageMaker-generated API endpoint. You can request service quota increases through the console, AWS Command Line Interface (AWS CLI), or API to allow access to those additional resources. We use an ml.t3.medium

Telecommunications 136

Telecommunications Transportation Healthcare Accountability 136

AWS Machine Learning

SEPTEMBER 9, 2022

Example components of the standardized tooling include a data ingestion API, security scanning tools, the CI/CD pipeline built and maintained by another team within athenahealth, and a common serving platform built and maintained by the MLOps team. We’re currently on 1.4.1, evaluating 1.5. AWS is already working on the 1.6

Engineering 98

Engineering Healthcare APIs Scripts 98

Cisco - Contact Center

JANUARY 27, 2020

It’s feature-rich, includes APIs for integration with 3rd party applications, and has a full complement of advanced applications available as cloud services. To learn more about this impressive cloud solution, stay tuned for my upcoming webinar with Sheila McGee Smith, Principal Analyst and President of McGee-Smith Analytics.

Contact Center 57

Contact Center contact center solutions Enterprise Cloud contact 57

Enghouse Interactive

OCTOBER 21, 2020

As noted in the 2019 Dimension Data Customer Experience (CX) Benchmarking report: 88% of contact center decision-makers expect self-service volumes to increase over the next 12 months. Use “Voice of the Customer” capabilities combined with AI Insights (analytics) to discover what the customer is telling the business is most important to them.

Self service 79

Self service Contact Center Benchmark Chatbots 79

NobelBiz

SEPTEMBER 17, 2024

from 2019 to 2024. These can include: Call forwarding Voicemail-to-email transcription Auto-attendants Call analytics and reporting Video conferencing These tools can significantly improve customer interactions, internal communications, and overall business efficiency. The global VoIP market will reach $194.5

voip 52

voip CRM Contact Center Analytics 52

NobelBiz

JUNE 7, 2021

UCaaS solutions can enable omnichannel communication or augment core customer services with artificial intelligence analytics. This facilitates the use of analytical tools to make more informed judgments. Similarly, this consistent experience across multiple technologies can help the consumer experience.

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

NobelBiz

FEBRUARY 23, 2023

UCaaS solutions can enable omnichannel communication or augment core customer services with artificial intelligence analytics. This facilitates the use of analytical tools to make more informed judgments. Similarly, this consistent experience across multiple technologies can help the consumer experience.

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

Help Scout

FEBRUARY 5, 2019

If you created a Beacon before Jan 29, 2019, it will default to Neutral mode. Like all other Beacon functionality, you can control it with the JavaScript API. Listeners were added so developers can hook up their own analytics to track when Beacon is used. New Beacons now default to Self Service mode.

Self service 40

Self service Feedback APIs Engineering 40

Avaya

AUGUST 15, 2016

billion by 2019 (PwC Sports Outlook Study). Fanalytics (fan analytics) is a cloud-based software platform that connects all of the data trends from digital touch points to visualize the fan engagement journey and create an optimized buying zone that is mutually beneficial to the club, stadium, and the fan. Information Extraction.

APIs 41

APIs Accountability Personalization Contact Center 41

SmartKarrot

APRIL 13, 2020

Source: Byteant , December 2019. This is achieved with the assistance of third-party APIs. Hence, APIs are ubiquitously used for most SaaS businesses. 5000 Rank in 2019 in the security industry. In 2019, Intercom was reported to generate $50 Million annual recurring revenue. billion valuation in 2019.

SaaS 19

SaaS Engineering APIs Analytics 19

Enghouse Interactive

JULY 19, 2019

Webinar Recorded: Thursday, July 11 th 2019. We hope that you enjoyed our Expert Webinar and benefited from the information John Cray (Enghouse Interactive) and Art Schoeller (Forrester Research) shared with you. but do greatly simplify systems management.

Cloud contact 40

Cloud contact Contact Center Service level Best practices 40

SmartKarrot

AUGUST 2, 2022

You can fine-tune your users’ experience to ensure they get the most out of your software by using engagement analytics. Mixpanel is a platform for internet and digital analytics and user behavior. You may utilize Mixpanel’s powerful event-based analytics to build funnels and gather information. What is Mixpanel?

B2B 10

B2B SaaS Analytics APIs 10

SmartKarrot

JANUARY 18, 2022

The services offered by CloudCherry include customer journey map , text analytics, integrations, predictive analytics, dashboards, actionable insights, and more. The company helps marketing, engineering, product, UX, and analytics teams of different companies. The company had introduced its Disney BYJU app in 2019.

SaaS 11

SaaS Finance CRM Analytics 11

AWS Machine Learning

MARCH 30, 2023

You can get started without any prior ML experience, using APIs to easily build sophisticated personalization capabilities in a few clicks. On the campaign ( trending-now-campaign ) Personalization API tab, choose Get recommendations. About the authors Vamshi Krishna Enabothala is a Sr. Applied AI Specialist Architect at AWS.

Personalization 98

Personalization APIs Accountability Engineering 98