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DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report

DMG Consulting

Poised for rapid growth and success, untapped revenue potential in the tens of billions. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. billion (excluding carrier revenue) as of the end of 2016. 11/30/2017.

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How to drive personalized experiences at scale with contact center AI

3CLogic

2 Driving consistent positive customer experiences helps promote brand loyalty and trust, where 90% of highly satisfied customers report they’re highly likely to recommend and purchase from an organization again , effortlessly increasing revenue potential for any business.

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What is a Client Success Manager ?

SmartKarrot

The importance of considering client success as a vital factor for revenue growth is substantial as it can be the only boundary between failure or hyper-growth for a business. With a 34% growth rate in 2019, customer success specialist is one of the top emerging jobs in 2020. having a CS team that is more than four years old.