Serenova

JUNE 24, 2020

To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. Start with a Cloud Contact Center Solution. You can also build your own custom integrations using our APIs.

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

NobelBiz

SEPTEMBER 17, 2024

from 2019 to 2024. Integrations: CRM Integrations : NobelBiz integrates with popular CRM platforms like Salesforce, Zendesk, and Microsoft Dynamics, allowing contact centers to track customer interactions, access call history, and manage leads all in one place. The global VoIP market will reach $194.5

voip 52

voip CRM Contact Center Analytics 52

Enghouse Interactive

OCTOBER 21, 2020

That self-service will be their first point of contact and they are willing to deal with digital assistants (chatbots, knowledge bases, voice authentication, etc.) especially if it will increase service levels, reduce time wasted, and guarantees a positive outcome. 77% predict digital assistant volumes will increase over the same timeframe.

Self service 79

Self service Contact Center Benchmark Chatbots 79

NobelBiz

JUNE 7, 2021

APIs for more adaptability: Application programming interfaces (APIs) are progressively being added to the basic functionality of UCaaS providers. Customers may incorporate cloud communication features into their work tools by utilizing on-demand communication platform (CPaaS) capabilities and APIs.

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

NobelBiz

FEBRUARY 23, 2023

APIs for more adaptability: Application programming interfaces (APIs) are progressively being added to the basic functionality of UCaaS providers. Customers may incorporate cloud communication features into their work tools by utilizing on-demand communication platform (CPaaS) capabilities and APIs.

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

Serenova

FEBRUARY 6, 2019

You may have heard the term microservices emerging in the contact center space over the past few years, but as we head into 2019, I predict it will become one of the leading areas of focus for vendors and their customers alike. In short, all contact centers Serenova offers to clients are designed to remain up at all times.

Cloud contact 40

Cloud contact Contact Center Engineering APIs 40

Enghouse Interactive

JULY 19, 2019

Webinar Recorded: Thursday, July 11 th 2019. We hope that you enjoyed our Expert Webinar and benefited from the information John Cray (Enghouse Interactive) and Art Schoeller (Forrester Research) shared with you. but do greatly simplify systems management.

Cloud contact 40

Cloud contact Contact Center Service level Best practices 40