COPC

OCTOBER 22, 2021

certification status for its work-at-home operation in 2019. Kyla began her journey at Transcom in 2019 as the Vice President of Account Management in North America before being promoted to her current role in April of 2021. Organizations like Transcom rely on COPC Inc. Transcom achieved its initial COPC Inc. and COPC Inc.

At home agents 52

At home agents Contact Center Best practices Technical Support 52

Altivon

JUNE 13, 2020

Remote Work Before COVID-19: Survey Results From 2019. Before the coronavirus outbreak, fewer than half of US contact centers allowed agents to work from home. Prior to the pandemic, the biggest benefits to work-at-home agents were perceived to be improved staffing flexibility and ability to handle unexpected call volumes.

Abandon rate 52

Abandon rate Contact Center contact center solutions Transportation 52

BlueOcean

AUGUST 9, 2021

This lines up with market predictions; contact center AI is expected to soar from $800 million in 2019 to $2.8 The opportunities for AI in the contact center are boundless and can drive not only efficiency, but in many cases, a better experience for both the customer and the agent. Artificial Intelligence in the Contact Center.

Contact Center 62

Contact Center Technology outsourcing At home agents 62

Calltools

OCTOBER 19, 2022

87% of contact center agents worked from home in 2021 — up from 19% in 2019. You can leverage this workforce during the upcoming holiday season by asking remote (and hybrid) agents to take on additional hours. Enhance Agent Experiences. Upsell and cross-sell products to increase holiday contact center revenue.

Contact Center 52

Contact Center Gamification Upselling Scripts 52

Serenova

OCTOBER 7, 2020

Forrester has observed that following the pandemic and the move to remote work, companies have had success using “online video game leagues” to “improve social cohesion for at-home agents.” Prior to the pandemic, contact centers had been “one of the last bastions of on-premises technologies,” as one analyst put it.

Call Center 52

Call Center Contact Center virtual call center At home agents 52

Callminer

OCTOBER 22, 2019

The introduction of AI really has one major goal in mind: to make call centers more effective for their clients and drive results.” – The Best Call Center Services of 2019 , Business.com; Twitter: @businessdotcom. Virtual, or utilizing “at-home” agents. Security is perhaps the most important consideration.

Best practices 203

Best practices Call Center outsourcing Contact Center 203