8 Tips to Prepare Your Holiday Contact Center Agents
Calltools
OCTOBER 19, 2022
87% of contact center agents worked from home in 2021 — up from 19% in 2019. You can leverage this workforce during the upcoming holiday season by asking remote (and hybrid) agents to take on additional hours. Enhance Agent Experiences. Incentivizing agents can also increase team collaboration.
52 
Let's personalize your content