CX Accelerator

DECEMBER 31, 2018

Below are practical recommendations from several of the best minds in Customer Service (myself excluded) to help you develop your best culture in 2019! Best Practice: I worked with a client of mine a few years ago on a very intriguing project. May 2019 be the year of authentic culture for all of us!

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

ShepHyken

APRIL 29, 2019

(TruRating) Over the last three months, we’ve been speaking to some of the best minds working in the field today. Here’s a selection of tips for anyone looking to close the gap between the theoretical and the actual operationalization of customer experience best practices. Follow on Twitter: @Hyken.

Customer Service 49

Customer Service Abandon rate Consulting Consulting 49

Fonolo

AUGUST 5, 2021

The 2019 LinkedIn Workforce Learning Report states that 94% of employees polled would remain with an organization longer if there were learning opportunities available. We’ve put together our top 5 best practices for training remote agents to help you out. Create a standardized virtual training program.

Best practices 159

Best practices Call Center virtual call center Agent burnout 159

Etech

NOVEMBER 14, 2019

With this in mind, it is no longer best practice to simply use a password consisting of alpha characters with a number or special character inserted. The post Best Practices: Password Security 2019 appeared first on Etech Global Services. Thanks for Reading. Have a Great Week and Stay Secure!

Best practices 75

Best practices Accountability Banking Technology 75

Callminer

AUGUST 6, 2019

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Fonolo

DECEMBER 12, 2018

With this in mind, we’ve rounded up the most important and fascinating CX predictions for 2019, and provided our own thoughts on what they mean and how they will impact businesses in future. Read on as we detail five fascinating CX predictions to inform your 2019 CX strategy. The Top Contact Center Trends to Watch in 2019.

Gamification 116

Gamification Airlines Contact Center B2B 116

Aspect

JUNE 20, 2019

Our ACE 2019 sponsors and exhibitors play a key role in supporting our annual ACE conference and our community! To complement our ACE 2019 theme “ It’s GO Time!” The post Announcing the ACE 2019 Sponsors appeared first on Aspect Blogs. We hope you can join us on July 29-Aug. 1 at the Venetian, Las Vegas.

Best practices 90

Best practices Call Center Customer Experience Management 90

ShepHyken

DECEMBER 9, 2019

This excellent article has a list of six best-practices for properly managing the increase of customer contacts during the busy season. The post 5 Top Customer Service Articles for the Week of December 9, 2019 appeared first on Shep Hyken. That also means more customer service issues to deal with. Follow on Twitter: @Hyken.

Airlines 136

Airlines Customer Service Customer centricity Call Center 136

Aspect

APRIL 18, 2019

In case you haven’t noticed, we’re pretty excited about ACE 2019 , July 29 – August 1. We’re working on delivering helpful, practical, real-world information. We’re working on delivering helpful, practical, real-world information. The deadline to submit your proposal is April 30, 2019. The post ACE 2019: Speak Up!

Best practices 87

Best practices Analytics 87

CX Accelerator

MAY 25, 2022

She also created a Premium Instructor Udemy online training course, "Your Customer Service Tool Box: Best Practices for Beginners" for customer service agents. She was the 2019/2020 recipient of the CloudCherry CX Influencer Award and is an ICMI Top 25 Thought Leader.

Customer Support 316

Customer Support Wait times Self service Best practices 316

ProProfs Blog

JUNE 27, 2021

In 2019, Facebook saw a whopping increase in its ad revenue by 25% to $20.7 In the next section, let’s understand some lead generation survey best practices. Lead Generation Survey Best Practices. Best practices while making survey questions mandatory: Add only those survey questions that are absolutely necessary.

Best practices 78

Best practices Surveys Advertising Construction 78

Transparent BPO

DECEMBER 19, 2019

As the curtain closes on 2019, we wanted to highlight the most popular blog posts of the year. 10 Call Center Quality Monitoring Best Practices for Process Improvement. 10 Call Center Quality Monitoring Best Practices for Process Improvement. How did Belize fare at the end of the 2019 hurricane season?

outsourcing 90

outsourcing Contact Center Call Center Metrics 90

AWS Machine Learning

NOVEMBER 1, 2024

In this post, we explore the best practices and lessons learned for fine-tuning Anthropic’s Claude 3 Haiku on Amazon Bedrock. However, achieving optimal performance with fine-tuning requires effort and adherence to best practices.

Best practices 92

Best practices APIs Finance Engineering 92

Aspect

JULY 11, 2019

Are you ready to elevate your customer service at ACE 2019 ? . We’ll use that time to review your existing plans, share what we’ve learned around best practices, and help you align self-service with your industry and individual needs. . We can’t wait to see you at ACE 2019 ! . Meet the Coach at ACE 2019!

Self service 88

Self service Coaching Best practices Engineering 88

NICE inContact

AUGUST 20, 2020

NICE inContact Global CX Benchmark study, 2019 shows that great service can build brand loyalty among 81% of customers and turn 87% of them into advocates. Customer experience (CX) is the new tool for competitive differentiation and every company large and small is investing in creating better experiences for their customers.

Best practices 78

Best practices Contact Center Benchmark Customer Experience 78

Noble Systems

JUNE 7, 2019

Paul Stockford, Chief Analyst at Saddletree Research, attended SNUG for the first time in 2019. Paul Stockford’s experience is exactly what we strive to deliver at SNUG – providing a high volume of first-class content on technology trends and industry best practices, igniting ideas and exceeding expectations.

Gamification 75

Gamification Contact Center Coaching Education 75

ShepHyken

DECEMBER 21, 2018

It’s important to apply best practices to keep your customers happy. The key is to collectively follow best practices to increase satisfaction levels of unique customer base based on their unique needs. Read Shep’s latest Forbes article: Ten Customer Service/Customer Experience Predictions for 2019.

CRM 252

CRM Best practices Customer Service Metrics 252

GetFeedback

NOVEMBER 23, 2019

On Tuesday, November 19, 2019, the Chairman and Co-CEO of Salesforce, Marc Benioff, kicked off his opening keynote at Dreamforce with the concept of togetherness. The post CX Takeaways From Dreamforce 2019 appeared first on GetFeedback Blog. Check out our new guide on how to run a successful CX program with Salesforce.

Customer advocacy 19

Customer advocacy Sales Personalization Coaching 19

Callminer

NOVEMBER 9, 2020

Fraud is not only on the rise in call centers generally (jumping by 350% between 2013 and 2019 ), but the spread of fraud in the midst of the COVID-19 pandemic means businesses and consumers alike must be more mindful than ever. Call center fraud is no laughing matter. Organizations need to be prepared to effectively combat call center fraud.

Call Center 345

Call Center Banking Contact Center Accountability 345

Fonolo

MARCH 6, 2019

Since brands acknowledge that customers still make significant use of the voice channel and have responded by keeping call centers in place, they require professional support and information exchange to keep them in the know on best practices and latest trends. 6 Must-Read Customer Experience Trends in 2019. CCNG does just that.

CCNG 102

CCNG Customer Service Education Contact Center 102

Noble Systems

JULY 1, 2019

In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. We noted that in 2019 the overarching trend indicates a “back to basics” approach with an emphasis on the ultimate contact center goal of fostering meaningful connections with consumers.

Gamification 71

Gamification Best practices Contact Center Employee engagement 71

Aspect

AUGUST 21, 2019

ACE Europe 2019 is here and is set to be our most insightful instalment yet, with users and influencers given the opportunity to exclusively learn about the new Aspect, hear our latest product roadmap and discover the latest trends in workforce optimisation , interaction management and engagement analytics.

Best practices 70

Best practices Self service Analytics Education 70

Eptica

OCTOBER 16, 2018

Date: Tuesday, October 16, 2018 Author: Anne Beghin - Project Manager 5 ways of delivering CX reporting best practice. The importance of trust to customer experience in 2019. Categorie(s): Best Practice Optimizing CX with Eptica Published on: October 16, 2018. Share this page on: Tweet.

Best practices 68

Best practices Average Handle Time Self service Contact Center 68

Livepro

JUNE 19, 2019

livepro’s fourth annual Customer Experience Knowledge Management Forums are back this year bringing you the best and newest trends in Staff Engagement and Artificial Intelligence! Attendees this year will enjoy keynote presentations from: KEYNOTE SPEAKER SYDNEY 25th JULY 2019. KEYNOTE SPEAKER SYDNEY 25th JULY 2019.

Government 75

Government Gamification outsourcing Consulting 75

Customer Service Life

AUGUST 20, 2019

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. Out of this experience, we’ve noticed some patterns and best practices that can help organizations get the most out of their Zendesk configuration. Here are six best practices.

Best practices 64

Best practices Average Handle Time Surveys Metrics 64

ViiBE Blog

DECEMBER 21, 2020

billion in 2019 and is projected to reach USD 72.7 Augmented reality’s ability to improve a company’s performance has led many, like Samsung, to implement AR throughout their entire remote assistance ecosystem. With wide-ranging remote assistance implications, the field of augmented reality is estimated to grow from USD 10.7

Best practices 98

Best practices Metrics Average Handle Time Technology 98

InGenius

DECEMBER 19, 2019

With 2019 coming to a close, Upland Software raised a toast to the team and took a retrospective look at the successes of the past year. In February, Upland announced new solution suites, bringing together powerful, best-of-breed software from across the Upland portfolio, to enable enterprise productivity. Pretty good for 2019!

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

Talkdesk

FEBRUARY 5, 2019

Enterprise Connect 2019 is only two months away and we couldn’t be more excited. Connect with other contact center leaders from around the world and learn their best practices while enjoying appetizers, drinks and live music. The post 5 Reasons to Join Us at Enterprise Connect 2019 appeared first on Talkdesk.

Enterprise 76

Enterprise Education Best practices Contact Center 76

Eptica

DECEMBER 11, 2019

Date: Wednesday, December 11, 2019 Author: Pauline Ashenden - Marketing Manager Taking stock of customer service in 2019. Published on: December 11, 2019. Author: Pauline Ashenden - Marketing Manager As the end of the year approaches, now is the perfect time to evaluate how the customer service sector has performed in 2019.

Customer Service 75

Customer Service Self service Best practices Metrics 75

Aspect

AUGUST 7, 2019

If you missed ACE 2019 last week you may have been suffering from some serious #FOMO (fear of missing out). Then they learned how to input the results into the Aspect WFM system and best practices for fine-tuning forecasting results. The post ACE 2019 Recap: Aspect Master Program appeared first on Aspect Blogs.

Interactive Voice Response 73

Interactive Voice Response Best practices Feedback Management 73

Totango

NOVEMBER 25, 2019

This release also leverages Totango best practices to provide a more prescriptive way of engaging with your customers to deliver a world-class customer experience. Sprint Release Notes – Monday, November 25, 2019. CS Best Practice Webinars – Available On-Demand. Sedona Release. Webinars from Totango.

Best practices 14

Best practices Accountability Customer Experience 14

Eptica

JULY 2, 2019

Date: Wednesday, July 3, 2019 Author: Taoufik Massoussi - Product Manager & Head of AI Delivering best practice in Voice of the Customer programs. Published on: July 03, 2019. To help, Eptica has created a new VoC Best Practice guide. Share this page on: Tweet. Why Knowledge is power.

Best practices 62

Best practices Surveys Metrics Feedback 62