DMG Consulting

MARCH 9, 2020

DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report. What: Releases 2019 – 2020 Workforce Optimization Product and Market Report. What: Releases 2019 – 2020 Workforce Optimization Product and Market Report. When: Today, 18 February 2020. Many vendors from various IT sectors.

Consulting 48

Consulting Consulting Marketing Contact Center 48

DMG Consulting

MAY 21, 2020

The level of investment in service organizations and contact centers in 2019 was one of the highest ever, and 2020 is looking to be even better, as long as the economy remains strong. Big Data solutions: Data repositories are an essential component of all AI and machine learning initiatives.

Big data 59

Big data Customer Service Contact Center Enterprise 59

TechSee

FEBRUARY 12, 2018

Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. Gartner predicts that by 2019, AR, VR and mixed reality (MR) solutions will be adopted in 20% of large-enterprise businesses. Messaging applications.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. Gartner predicts that by 2019, AR, VR and mixed reality (MR) solutions will be adopted in 20% of large-enterprise businesses. Messaging applications.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

DMG Consulting

APRIL 16, 2019

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. AI IS THE HEADLINER FOR 2019.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

Comm100

FEBRUARY 16, 2018

There will be more big data security breaches,” she writes. People will wring their hands and talk about how important it is to do better, but little will actually happen to stop data breaches. By staying on top of these 2018 customer service trends, your business will be ready to take on 2019 come this time next year.

Customer Service 49

Customer Service Chatbots Journey mapping Multichannel 49