TechSee
DECEMBER 11, 2018
Providing better customer experiences (CX) is a hot button issue that has become increasingly critical to forward-thinking call centers over the last few years. Call center leaders realize that the time has come to deliver real measurable value to the enterprise. appeared first on Techsee.
ShepHyken
JUNE 17, 2019
Best Practices for Call Center Scripts: Expert Tips & Best Practices for Developing & Using Effective Call Center Scripts by Rachael Royds. CallMiner) Call center agents must be ready to handle a variety of situations and customer interactions, making scripts for different purposes a must for some companies.
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Callminer
DECEMBER 17, 2019
Call centers , in particular, represent just one facet of a large and varied international outsourcing industry. However, the world’s call centers are arguably the most public examples of companies’ outsourcing efforts, facing customer directly in one-on-one interactions. Call Center Workforce Statistics.
CX Global Media
SEPTEMBER 23, 2019
Top 20 CX Influencers to Follow in 2019 – Click to Tweet. WEBINAR: 3 Common Questions Contact Centers Should NEVER ask about Speech Analytics. WEBINAR: How Coca-Cola® Adds Life to Contact Center Employee Engagement. WEBINAR: How Do Your Call Center Supervisors Measure Up? Additional Resources.
Speaker: Vicki Brackett, Author and COO of Sinousia
The most important asset of any call center are the employees. July 18th, 2019 11:00am PDT, 2:00PM EDT, 7:00PM GMT. To provide a better customer experience, build brand loyalty and increase your revenue and bottom line, keeping your employees engaged is critical. This can be hard to do.
Contact Center Pipeline
JANUARY 3, 2019
As organizations plan for success in 2019, emerging trends will influence how customer service is delivered. The evolving landscape will drive changes in how customer service representatives are utilized, trained and even compensated. Technology will continue to innovate processes and shift the way inquiries are handled.
Callminer
APRIL 24, 2020
call center industry is alive and well. According to the data, the industry saw a total of 32,000 new positions added in Q1 2019, with several major companies expanding their call center operations. Agents are at the heart of any call center, considering they’re on the front lines of customer interaction.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Speaker: Jim Rembach, President of Call Center Coach
Keeping up with constantly changing contact center technologies, economic issues, business issues, and personnel issues requires you to become skilled in a wide range of areas. And learn about the findings from experts with over 250-years of combined experience on how to lead your contact center during rapid change.
Speaker: Hillary Curran, Head of Customer Experience, Guru
Your customer’s expectation — whether reaching out about an issue via chat, completing an online form for an event, phoning a call center, or browsing your website’s resources — is an effortless and efficient information transfer, so they can get back to focusing on their bottom line. May 2nd, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT
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