2019 Call center experience Wait times 
Fonolo
NOVEMBER 17, 2020
Nobody escaped the long lines and endless waiting times. And contact centers were utterly overwhelmed in the floods of anxious customer calls. It is an exciting time for the contact center, and we look forward to seeing how these trends develop in 2020. Contact Center Trends 2019. As Richard J.
Fonolo
APRIL 17, 2019
Is there anyway to get a call back before I choose to never use you for flights again? Kelsey belsey (@titterkelsey) March 19, 2019. Another customer who needed to change flights last month probably thought the third time was the charm before she became disenchanted on her third failed attempt (which lasted over an hour). .
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