2019 call center professionals Contact Center 
Revation Systems
MAY 28, 2019
Join the Revation team, along with hundreds of other healthcare call center professionals, at the 31 st annual Healthcare Call Center (HCCT) Conference June 12-14 at the Intercontinental Buckhead Atlanta in Atlanta, Georgia. The post Let’s Talk Healthcare AI at HCCT 2019 appeared first on Revation Systems.
TRUSTID
APRIL 21, 2019
While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships. According to the recent article, “Is Your Contact Center Ruining Your CX?” This is why your call center is so important.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TRUSTID
MARCH 29, 2019
As business leaders learn more about fighting fraud by better understanding shifts in fraud tools and tactics, our newly released 2019 State of Call Center Authentication survey helps answer these and other important questions around today’s call center threat landscape. Want to learn more?
TRUSTID
MAY 9, 2019
While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships. According to the recent article, “Is Your Contact Center Ruining Your CX?” This is why your call center is so important.
TRUSTID
APRIL 16, 2019
While these teams are dedicated to driving sales and retaining customers, the contact center also plays an important day-to-day role that can make or break your profitable bank-customer relationships. According to the recent article, “Is Your Contact Center Ruining Your CX?” This is why your call center is so important.
TRUSTID
APRIL 24, 2019
So when it comes to identifying customers over the telephone channel, validating callers early in the authentication process works to the advantage of contact centers. By verifying callers before a phone agent picks up, contact centers can remove the risk of account takeovers and other fraudulent activity.
OctopusTech
SEPTEMBER 9, 2023
Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees. These channels include live chat, phone calls, SMS, email, and social media.
Expert insights. Personalized for you.
48 
Let's personalize your content