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As business leaders learn more about fighting fraud by better understanding shifts in fraud tools and tactics, our newly released 2019 State of CallCenter Authentication survey helps answer these and other important questions around today’s callcenter threat landscape. Want to learn more?
It is also called contact center outsourcing where representatives communicate with the customers of a company using live chat, phone calls, email, or other social media channels. As per reports by Technavio , this industry is expected to grow by 3% from 2019 to 2023.
It is an exciting time for the contact center, and we look forward to seeing how these trends develop in 2020. Contact Center Trends 2019. In 2019, contact center superheroes should watch for the plots, characters, and villains within them. CallCenter Trends 2012. Storyline: Gamification.
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