2019 call center professionals Personalization 
pindrop
JUNE 10, 2020
It’s no news that Artificial Intelligence and Machine Learning are vulnerable to the biases held by the persons that program them 1. An example of this is contact center authentication solutions that use geographic location as a primary indicator of risk. A person merely placing a phone call as they drive could be penalized.
TRUSTID
APRIL 21, 2019
Today, call center professionals recognize that relying on traditional knowledge-based authentication (KBA) solutions to identify callers is no longer an effective or reliable method for validating customers over the telephone. This could be attributed to the ongoing reliance of personally identifiable information (PII).
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TRUSTID
MARCH 29, 2019
As business leaders learn more about fighting fraud by better understanding shifts in fraud tools and tactics, our newly released 2019 State of Call Center Authentication survey helps answer these and other important questions around today’s call center threat landscape. Want to learn more?
TRUSTID
MAY 9, 2019
Today, call center professionals recognize that relying on traditional knowledge-based authentication (KBA) solutions to identify callers is no longer an effective or reliable method for validating customers over the telephone. This could be attributed to the ongoing reliance of personally identifiable information (PII).
TRUSTID
APRIL 16, 2019
Today, call center professionals recognize that relying on traditional knowledge-based authentication (KBA) solutions to identify callers is no longer an effective or reliable method for validating customers over the telephone. This could be attributed to the ongoing reliance of personally identifiable information (PII).
TRUSTID
APRIL 24, 2019
These phone scams use personally identifiable information (PII) to answer telephone security questions to slip passed call center’s basic defenses. By authenticating customers before the call is answered by a live agent, organizations can improve and their customer experience, as well as their customer satisfaction rates.
OctopusTech
SEPTEMBER 9, 2023
Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?
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