Callminer
DECEMBER 17, 2019
Below, you will find interesting statistics pertaining to call centers, their employees and their finances that may prove helpful in deciding whether the use of one for your own business’s strategy is appropriate. Call Center Workforce Statistics. Cloud contact centers may be more reliable.
SharpenCX
JULY 1, 2020
Buffer’s 2019 State of Remote Work report found that nearly one-fifth of employees who work remotely report loneliness as a challenge. In a 2019 survey, 82% of remote tech workers in the U.S. What’s one of the key benefits of better managing conflict in your call center workforce? Ultimately, Why Should You Care?
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Outsource Consultants
JANUARY 19, 2021
The last decade has seen the Philippines reign supreme as the hub of the call center workforce — eclipsing the long-time leader, India, in total call center agents.
Outsource Consultants
MARCH 27, 2024
Here’s why partnering with a women-owned call center might be the perfect move for your business: Diversity and a Culture of Connection Women make up a significant portion of the call center workforce. This translates to several advantages for your company when you choose a women-owned call center partner.
Aspect
OCTOBER 15, 2020
Smartwatch owners are still a minority (16% of US a dults in 2019) but it’s a growing population and those owners are starting to develop some defining features. . Every year Aspect surveys over 500 contact center agents to understand their attitudes and preferences for our Agent Experience Index. They’re Part Detective .
Cisco - Contact Center
NOVEMBER 26, 2019
Cisco Introduces Cloud-based Webex Contact Center Portfolio at annual Cisco APJC Contact Centre Symposium. Delivering Magical Customer Experiences at Cisco Contact Center Summit 2019 and Beyond. Don’t Let Your Contact Center Fall Into the Complexity Trap.
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