Callminer

DECEMBER 17, 2019

Call centers , in particular, represent just one facet of a large and varied international outsourcing industry. However, the world’s call centers are arguably the most public examples of companies’ outsourcing efforts, facing customer directly in one-on-one interactions. Call Center Workforce Statistics.

Call Center 207

Call Center outsourcing Contact Center Finance 207

Outsource Consultants

JANUARY 19, 2021

The call center outsourcing industry has always had to buck a few assumptions, whether it be the quality of service provided or the benefits it can deliver. But, the global success of call center outsourcing services, and the emerging economies it helps support, seems to be proof enough.

outsourcing 98

outsourcing Call Center call center workforce Technical Support 98

Outsource Consultants

MARCH 27, 2024

As Women’s History Month comes to a close, Outsource Consultants wants to celebrate the incredible women leading the call center industry. Women have always been a driving force behind call center excellence, ( 71% of global employees are women ) — but this representation has not scaled as quickly at the ownership level.

Call Center 67

Call Center Government outsourcing call center workforce 67

SharpenCX

JULY 1, 2020

Buffer’s 2019 State of Remote Work report found that nearly one-fifth of employees who work remotely report loneliness as a challenge. In a 2019 survey, 82% of remote tech workers in the U.S. Read Now: Boosting Morale for Your Work From Home Call Center With Four Engagement Tactics. Ultimately, Why Should You Care?

Contact Center 137

Contact Center Management call center workforce Morale 137

Aspect

OCTOBER 15, 2020

Smartwatch owners are still a minority (16% of US a dults in 2019) but it’s a growing population and those owners are starting to develop some defining features. . Every year Aspect surveys over 500 contact center agents to understand their attitudes and preferences for our Agent Experience Index. They’re Obsessive .

call center workforce 62

call center workforce Morale Surveys Call Center 62

Cisco - Contact Center

NOVEMBER 26, 2019

Formula one driving has a few things in common with a call center. There are important elements to racing that apply to running a contact center. Cisco Introduces Cloud-based Webex Contact Center Portfolio at annual Cisco APJC Contact Centre Symposium. Don’t Let Your Contact Center Fall Into the Complexity Trap.

Contact Center 90

Contact Center Transportation contact center solutions Government 90