2019 Call Center Gamification 
Callminer
APRIL 24, 2020
call center industry is alive and well. According to the data, the industry saw a total of 32,000 new positions added in Q1 2019, with several major companies expanding their call center operations. Agents are at the heart of any call center, considering they’re on the front lines of customer interaction.
TechSee
JUNE 4, 2019
Nowhere is that truer than in call center training – bringing new agents up to speed on products, processes and the productivity expected of them. Traditionally, contact centers have trained new agents using one-on-one coaching or classroom-style role-playing, where the focus is on imparting knowledge and customer service etiquette.
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Fonolo
DECEMBER 12, 2018
With this in mind, we’ve rounded up the most important and fascinating CX predictions for 2019, and provided our own thoughts on what they mean and how they will impact businesses in future. Read on as we detail five fascinating CX predictions to inform your 2019 CX strategy. The Top Contact Center Trends to Watch in 2019.
Fonolo
JANUARY 10, 2019
This is certainly the case with call centers. Contracting out your call center can cut overheads significantly, but poor service could lead to a mass departure of customers. In this blog, you’ll find three of the most notable pros and cons of outsourcing a call center. Lower Costs. Increased Productivity.
Liveops
FEBRUARY 28, 2019
What did Liveops win at the 2019 Stevie Awards? agents, no matter where they live, to handle its customers’ calls. Our certification programs set Liveops apart from other providers with a variety of self-paced learning approaches including social tools and gamification programs to optimize agent performance.
Fonolo
FEBRUARY 14, 2019
Call centers have become notorious for possessing one of the highest employee attrition rates of any industry. According to Talkdesk , call centers have a turnover rate ranging from 30 to 45 percent. This isn’t entirely surprising: Call centers are stressful work environments. On top of this, a U.S.
Fonolo
NOVEMBER 29, 2018
No, it’s the top contact center trends to watch for in 2019. As the sun sets on 2018, contact center superheroes should watch for the plots, characters, and villains within them. In this white paper , you’ll read about several significant subplots in 2019: Gamification in the Contact Center. It’s a bird!
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