SharpenCX

SEPTEMBER 30, 2020

Read Next] How Sharpen Can Use Bots in Your Call Flow for a Better Customer Experience. Read Next] How to Boost Morale and Keep Your Remote Employees Engaged. In fact, 43% of CFOs surveyed by PwC said they’re planning to make remote work a permanent option. hours on their phone–up 20% from 2019.

Chatbots 128

Chatbots Call flow Morale Contact Center 128

Balto

FEBRUARY 6, 2023

We surveyed over 620 tenured agents to understand if they view the contact center as a strong career path, and the answer was a resounding yes. It’s crucial to have direct experience of things like call flows, processes, and winning behavior. In our survey, 46.7% 5 job satisfaction rating on average).

Contact Center 52

Contact Center Coaching Surveys Scripts 52

Enghouse Interactive

APRIL 28, 2019

As a result, on a global basis 88% (versus 77% in 2015) of business executives* have identified that improving the customer experience is their most important focus for 2019 onwards, specifically noting that integrating and pro-actively managing omni-channel capabilities are key to achieving that objective. Dimension Data 2019 report.

Quality management 49

Quality management Management Scripts Call flow 49

Enghouse Interactive

MAY 21, 2019

As a result, on a global basis 88% (versus 77% in 2015) of business executives* have identified that improving the customer experience is their most important focus for 2019 onwards, specifically noting that integrating and pro-actively managing omni-channel capabilities are key to achieving that objective.

Quality management 40

Quality management Management Scripts Call flow 40