SharpenCX

SEPTEMBER 30, 2020

Read Next] How Sharpen Can Use Bots in Your Call Flow for a Better Customer Experience. Read Next] How to Boost Morale and Keep Your Remote Employees Engaged. hours on their phone–up 20% from 2019. With the right tools, your bots will be able to pull the right customer data so each interaction still feels personal.

Chatbots 128

Chatbots Call flow Morale Contact Center 128

SharpenCX

AUGUST 18, 2020

Way back in 2019 (it feels like a decade ago, I know), a CCW Market Study found that only 11% of customers felt like brands genuinely cared about improving their experiences. When you do, productivity, morale and customer satisfaction suffer. And, a slim 12% of customers felt like brands actually took action to improve their CX.

Contact center software 67

Contact center software Contact Center Coaching Call flow 67

SharpenCX

AUGUST 18, 2020

Way back in 2019 (it feels like a decade ago, I know), a CCW Market Study found that only 11% of customers felt like brands genuinely cared about improving their experiences. When you do, productivity, morale and customer satisfaction suffer. And, a slim 12% of customers felt like brands actually took action to improve their CX.

Contact center software 67

Contact center software Contact Center Coaching Call flow 67