ChurnZero

AUGUST 23, 2019

ChurnZero Leads G2’s Summer 2019 Momentum Report for Customer Success Software. The two scores combined to give ChurnZero an overall score of 94, beating out the next highest Customer Success provider by 29 points.

Chief Customer Officer 56

Chief Customer Officer B2B Marketing Feedback 56

Pointillist

JUNE 5, 2019

Customer experience is a top priority for organizations in 2019 Customer experience is universally recognized as a top priority by most organizations, regardless of industry or size. To get the full picture, you also need to understand actual customer behavior.

Management 89

Management Analytics Chief Customer Officer Metrics 89

Pointillist

MAY 19, 2020

. “ Hank Brigman Customer Experience Strategist Author of TOUCHPOiNT POWER! Approximately one third of CX team leaders report that they obtained an increase in their CX budgets from 2019 to 2020, while nearly half said their budget stayed the same. Over one-in-five saw their budget actually decrease year over year.

Management 94

Management Journey mapping Analytics Customer centricity 94

ChurnZero

MARCH 3, 2020

The world’s only free, invitation only CS Leadership opportunity hosted by Aaaron Thompson the Founder and CEO of Portland Customer Success. ChurnZero is excited to participate and have our Chief Customer Officer, Abby Hammer added to the speaker’s lineup. Pulse Date: May 13 – 14 2020 Location: San Francisco, CA.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

ChurnZero

NOVEMBER 1, 2019

ChurnZero Leads G2’s Fall 2019 Momentum Report for Customer Success Software. The two scores combined to give ChurnZero an overall score of 96, beating out the next highest Customer Success provider by 25 points.

Chief Customer Officer 40

Chief Customer Officer B2B Marketing Feedback 40

Horizon CX

DECEMBER 27, 2019

The research was conducted between September 24, 2019, and November 25, 2019, and targeted CX Professionals within B2B organizations with titles ranging from Chief Customer Officers and VPs of CX to Directors and Managers of CX. December 27, 2019. This blog is a summary of those findings.

B2B 52

B2B B2C Surveys Metrics 52

Netomi

JANUARY 5, 2022

Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This! He has been named one of the “Top 100 Digital Marketers of 2019” by both Brand24 and BuzzSumo and a “Top 50 Social Media Marketing Influencers to Follow” by TopRank. .

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ChurnZero

DECEMBER 20, 2019

By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero . Ashvin Vaidyanathan , Chief Customer Officer , Gainsight . CS brings focus to their purpose. .

Chief Customer Officer 61

Chief Customer Officer Sales SaaS Customer centricity 61

ChurnZero

OCTOBER 25, 2019

A: One of the things that has been really helpful is early on when you’re planning an adoption program, set the expectation with folks say – one of the things that people need to adjust are their behaviors, they need feedback about how they’re doing and most people want that. How to Get 20/20 Foresight for Your 2020 Customer Success Planning.

Chief Customer Officer 49

Chief Customer Officer SaaS Customer advocacy Sales 49

Answer Dash

JANUARY 9, 2019

With that in mind, here are my five predictions of things to look for in customer experience in 2019: 1. Companies Realize No One Can Own Customer Experience It’s ridiculous for companies to give lip service to customer experience by simply assigning a few people to it and thinking they’re done.

Customer Experience 82

Customer Experience Chief Customer Officer Chatbots Technology 82

Netomi

FEBRUARY 28, 2022

Listening to customer feedback is also essential, she stressed, “we are constantly increasing the number of channels and ways to get feedback.” . Dione Hedgpeth – Chief Customer Officer, Sumo Logic. Gemma Cipriani-Espineira – Chief Customer Officer, Chili Piper.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64

Netomi

APRIL 7, 2023

” One of the ways her team provides great service is by listening to (good and bad) customer feedback, and using it to constantly improve the business. To do this, the company sends 90 million email surveys a year to retail and small business customers following a customer interaction.

Customer Service 52

Customer Service Airlines Customer centricity Banking 52