Aspect

NOVEMBER 5, 2018

Global market intelligence firm, International Data Corporation predicts that by 2020, 67% of enterprise infrastructure and software will be for cloud-based offerings. Are you considering moving your contact center to the cloud? Do You Face Challenges Created by Outdated Software and Infrequent Updates?

Call Center 107

Call Center Cloud contact Contact Center contact center solutions 107

Aspect

DECEMBER 1, 2020

Based on the characterization of contact center as a service solutions in the Gartner 2020 CCaaS Magic Quadrant report, Aspect chose not to participate. Developing the most advanced enterprise cloud contact center solution for the mobile workforce.

Enterprise 118

Enterprise contact center solutions Cloud contact Contact Center 118

Fonolo

APRIL 10, 2019

Contact center software and CRM software have been on a slow collision course for decades. Now that both worlds are increasingly cloud-based, the collision is accelerating. Sheila McGee-Smith (@McGeeSmith) March 7, 2019. How can we make this more concrete? How can we figure out how far along the process is?

CRM 98

CRM Contact Center Contact center software Call Center 98

VocalCom

JANUARY 28, 2019

Here are seven major trends shaping the customer experience in 2019. AI has been transforming the customer experience landscape for some time now, and it won’t be slowing down in 2019. 2019 promises to be a year of technological innovations balanced with a need for humanized and personalized customer experiences.

Customer Experience 48

Customer Experience Contact center software Chatbots Customer centricity 48

Cisco - Contact Center

NOVEMBER 24, 2020

He’s the VP and General Manager of Cisco’s Contact Center Business Unit. Omar has built several cloud-based businesses and joined us from the Voicea acquisition in 2019. How that journey motivated him to start CloudCherry, acquired by Cisco in 2019, is a thing of legend. Omar Tawakol leads off our article team.

Contact Center 100

Contact Center Technology contact center solutions Cloud contact 100

Robert Davis

AUGUST 13, 2019

Davis and Associates to bring modern consulting practices and state-of-the-art omnichannel contact center technology to midsize and enterprise organizations. AUGUST 06, 2019. Bright Pattern , the leading provider of omnichannel contact center software, today announces its partnership with Robert C.

Contact Center 48

Contact Center Consulting Consulting Coaching 48

SharpenCX

NOVEMBER 19, 2019

Then, look at your average volume for 2019 so far compared to 2018. If you’ve been handling 10% more interactions in 2019 than you did in 2018, you’ll need to factor that uptick in standard volume when you predict trends for your busy season. “As The future of work is remote. The post Are You Ready for Seasonality to Strike?

Interactive Voice Response 59

Interactive Voice Response Contact Center Wait times Abandon Call 59