Cisco - Contact Center

JUNE 18, 2020

Over the past year, Cisco has been advancing our contact center portfolio to help our customers drive business growth and competitive differentiation. Contact Center Installed Base. Flexible Cloud, Premises, and Hybrid Deployment Options.

Contact Center 95

Contact Center Enterprise contact center solutions Cloud contact 95

Cyara

JULY 9, 2019

“What are the drivers of migrating contact centers to the cloud?”. Businesses of all sizes want the most reliable, secure and advanced contact center solutions, coupled with ease of configuration/integration, all at the most affordable price point possible. Cloud contact center solutions need to be agile.

Cloud contact 52

Cloud contact Contact Center Average Handle Time contact center solutions 52

VocalCom

JUNE 18, 2020

Before the pandemic even started to disrupt business, the contact center industry was already widely migrating to Cloud. Gartner’s 2019 Magic Quadrant report anticipated that, by 2022, contact center as a service (CCaaS) would become the preferred adoption model for about half of contact centers, up from about 10% in 2019.

Cloud contact 62

Cloud contact Contact Center contact center solutions Self service 62

Serenova

APRIL 12, 2019

If you were among the 6,500+ people who attended Enterprise Connect 2019, or have been reading about its insights, developments and announcements, you know there was much to digest from this year’s action- and information-packed week in Orlando. What do you consider the greatest benefit to moving to the cloud?

Enterprise 40

Enterprise contact center solutions Cloud contact Contact Center 40

Serenova

FEBRUARY 6, 2019

You may have heard the term microservices emerging in the contact center space over the past few years, but as we head into 2019, I predict it will become one of the leading areas of focus for vendors and their customers alike. The post Cloud Contact Center Architecture: Why Microservices Matter appeared first on Serenova.

Cloud contact 40

Cloud contact Contact Center Engineering APIs 40

Talkdesk

APRIL 28, 2020

The airline operates more than 2,500 weekly flights and had 16 million passengers in 2019. Grounded with an inflexible and unreliable on-premises system, TAP Air Portugal sought a scalable cloud solution it could depend on to provide an outstanding customer experience.

Customer Support 64

Customer Support Airlines Cloud contact contact center solutions 64

Fonolo

FEBRUARY 13, 2019

By the way, don’t forget to check out the report we just released: On the Horizon: Customer Service Trends in 2019. Report # 1: The US Contact Center Decision-Maker’s Guide 2018-19. Who wrote it: Contact Babel. The move to cloud is certainly one of the big trends in customer service.

Contact Center 57

Contact Center Call Center APIs outsourcing 57

VocalCom

APRIL 6, 2020

The Vocalcom Salesforce Edition solution is a cloud contact center solution developed natively in the Salesforce.com application, of which Vocalcom is the independent software vendor partner with the greatest growth in 2019.

Contact Center 62

Contact Center Cloud contact contact center solutions Customer Experience 62

Cisco - Contact Center

NOVEMBER 26, 2019

For more information about Cisco Contact Center solutions visit us at Cisco.com. Cisco Introduces Cloud-based Webex Contact Center Portfolio at annual Cisco APJC Contact Centre Symposium. Delivering Magical Customer Experiences at Cisco Contact Center Summit 2019 and Beyond.

Contact Center 90

Contact Center Transportation contact center solutions Government 90

Talkdesk

JANUARY 22, 2020

To celebrate the end of a productive 2019, which saw the introduction of Talkdesk Workforce Management™ , Agent Assist™ , Hybrid Spaces™ and Boost™ , and the start of a new decade, Talkdesk announced the completion of more than 200 U.S. patent applications in 100 days. That’s like raising a castle and moat overnight. Want to know more?

Cloud contact 57

Cloud contact Enterprise Contact Center contact center solutions 57

Cisco - Contact Center

JANUARY 27, 2020

Introducing Webex Experience Management (formerly CloudCherry), our new customer experience management solution that uniquely integrates with Cisco Contact Center solutions. Webex Contact Center Enterprise , our new cloud contact center solution for large enterprises is now globally available.

Contact Center 57

Contact Center contact center solutions Enterprise Cloud contact 57

Serenova

MARCH 7, 2019

In my last post, I shared 10 Reasons to Attend 2019 Enterprise Connect. For anyone I haven’t yet convinced, here are a few more reasons to attend one of the biggest—and most important— contact center events of the year. But have you seen our solution (or us) in action? Enterprise Connect is your chance.

Enterprise 40

Enterprise Cloud contact Contact Center contact center solutions 40

Calabrio

MARCH 2, 2020

Contact center as a service (CCaaS) makes the power of a modern contact center available to any business, regardless of budget or technical expertise. With Twilio Flex, the programmable contact center platform, businesses get complete control to build the exact contact center solution they need to fit their needs.

Contact Center 71

Contact Center contact center solutions Airlines Quality management 71

CSM Magazine

FEBRUARY 25, 2020

The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence in combination with its existing solution from the contact center supplier Puzzel. The new agreement covers If’s contact centers in four countries. One such solution the chat bot, Ruby.

Virtual Agent 59

Virtual Agent contact center solutions Contact Center Cloud contact 59

3CLogic

MAY 27, 2021

As a ServiceNow Technology Partner, 3CLogic is proud to offer the premier cloud contact center solution that deeply integrates with the platform of platforms. leveraged 3CLogic’s voice solution for ServiceNow to modernize their contact center operations and boost agent and manager productivity by 3% within 90 days.

Contact Center 52

Contact Center contact center solutions Coaching Cloud contact 52

VocalCom

MARCH 23, 2020

This large insurance company based in Argentina, employing around 500 people and working under government supervision, migrated all their contact center agents to a remote working model in less than 2 days.

Contact Center 62

Contact Center Government CRM contact center solutions 62

Altivon

JUNE 13, 2020

Here is a look at how US contact centers are responding to the unique demands of the current climate. Remote Work Before COVID-19: Survey Results From 2019. Before the coronavirus outbreak, fewer than half of US contact centers allowed agents to work from home.

Abandon rate 52

Abandon rate Contact Center contact center solutions Transportation 52

Serenova

JUNE 24, 2020

Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Call Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a Cloud Contact Center Solution.

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

Robert Davis

AUGUST 13, 2019

Davis and Associates to bring modern consulting practices and state-of-the-art omnichannel contact center technology to midsize and enterprise organizations. AUGUST 06, 2019. Bright Pattern , the leading provider of omnichannel contact center software, today announces its partnership with Robert C. About Robert C.

Contact Center 48

Contact Center Consulting Consulting Coaching 48

Enghouse Interactive

JULY 5, 2019

Webinar Date: Thursday, July 11 th 2019 @ 11:30 am (Eastern). When considering moving your contact center to the cloud, there are many questions that come into mind.

Virtual Agent 40

Virtual Agent Contact Center Cloud contact Management 40

Serenova

JULY 16, 2019

The Gartner Customer Experience in Marketing Survey found that 81% of companies say they expect to be competing mostly or completely on the basis of customer experience by the end of 2019. That’s no surprise when we consider the forces reshaping our world. Now Is the Time to Rise to the Challenge of High Expectations.

Contact Center 40

Contact Center Customer Experience Surveys contact center solutions 40

NobelBiz

JUNE 29, 2021

In 2020, 86 percent of customer support personnel will be more discriminating and have significantly greater expectations than in 2019. Hence, the need of a cloud contact center solution that can blend perfectly with your CRM.

Customer Experience 52

Customer Experience Contact Center CRM Customer centricity 52

Enghouse Interactive

JULY 19, 2019

Webinar Recorded: Thursday, July 11 th 2019. This leading-edge capability and the key informational and performance advantages it brings, will become an integral component of, not only cloud contact centers, but all communications capabilities and business processes. Contact us to go through the analysis.

Cloud contact 40

Cloud contact Contact Center Service level Best practices 40

NobelBiz

JUNE 7, 2021

The UCaaS business certainly has a sneaky dynamic: depending on the source, the worldwide market represented between 10% and 20% of the UCC market in 2019. Is UCaaS an evolution or a revolution? According to Gartner, a growth rate of 20 percent to 30 percent every year would bring its penetration to 35 percent by 2023.

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

NobelBiz

FEBRUARY 23, 2023

The UCaaS business certainly has a sneaky dynamic: depending on the source, the worldwide market represented between 10% and 20% of the UCC market in 2019. Is UCaaS an evolution or a revolution? According to Gartner, a growth rate of 20 percent to 30 percent every year would bring its penetration to 35 percent by 2023.

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52