2019 Coaching Morale 
ShepHyken
DECEMBER 24, 2018
Morality and Customer Loyalty by Patrick Barney. Or, would you remain calm and coach him or her? Future CX: Tips for 2019 digital marketing success by Stuart Banbery. He starts with a couple of great examples and follows with four suggestions that will help you manage and coach your team to success. Fire the employee?
SharpenCX
APRIL 28, 2020
Download Now: Get 29 tactics and facts to build connection and coach your team to success. Gallup found that managers have the power to outline strategies that make the biggest difference in team morale. As a call center manager, you can play a major role in building morale on your team, no matter where they’re working.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CX Global Media
JULY 10, 2019
In 2018 and 2019, Roger served as a judge for the Stevie Awards for the customer service and sales category and evaluated over 120 nominations. Jackie Morales Chief Insurance Officer, Bestow. About Jackie Morales : Leslie helps CSRs write better email, chat, social media, SMS, and chatbots.
BlueOcean
FEBRUARY 25, 2019
She sees herself as the communication facilitator making sure agents, coaches, and managers and the client are all on the same page to keep all hands-on-deck without sacrificing quality. In-person communications include side-by-side coaching, monthly one-on-ones, as well as and small focus groups. Let’s chat today.
Playvox
SEPTEMBER 14, 2021
Increasingly, company culture is one of the most important factors in attracting and retaining employees, boosting agent morale and in promoting higher levels of productivity. Perks like free coffee, lunch and snacks are nice, but may only temporarily raise agent morale. And I couldn’t agree more! What is Culture?
SharpenCX
SEPTEMBER 30, 2020
Coach your agents regularly, so they know how to listen to your customers and respond kindly. Read Next] How to Boost Morale and Keep Your Remote Employees Engaged. hours on their phone–up 20% from 2019. If you treat customers like another number, you aren’t valuing them as individuals. And they can tell. Until it was.
SharpenCX
APRIL 29, 2020
What happened in May of 2019, and how did volume compare with April and June of 2019? In May of 2019, you handled an average of 2000 interactions per day. But during the average month in 2019, not peak season, you typically handled 1000 interactions per day. Build in time for agent coaching.
Expert insights. Personalized for you.
236 
Let's personalize your content