2019 Consulting Surveys 
Beyond Philosophy
DECEMBER 31, 2019
I also shared the research I undertook in the last quarter of 2019 to position my global Customer Experience consultancy in the marketplace. . However, 17 years later, far more than my consultancy is talking about it. . In January 2019, two reports struck me, one from Nunwood and one from Forrester.
Beyond Philosophy
MAY 9, 2019
In our customer experience consultancy, clients tell us customers make decisions based on price or features. In our Customer Experience Strategy consulting, we do research called the Emotional Signature ® , which identifies the things customers don’t say they want but drive a great deal of value. 23 April 2019. <
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ShepHyken
FEBRUARY 12, 2021
According to Deloitte’s 2019 Global Call Center Survey , customer service topped the agenda for most firms. You’ll also reduce the chances of the client experiencing two of their biggest pet peeves: Having to explain the situation all over again to a new consultant. By doing so, you simplify matters for the client.
Beyond Philosophy
JUNE 27, 2019
Surveys aren’t a reliable source because customers often won’t tell you what they really think. Register to find out more about using these strategies to improve your Customer Experience on the next webinar in this Freshworks series on July 10th 2019: Five Behavioral Economics Practices To Enhance Your Customer Experience.
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ShepHyken
DECEMBER 18, 2020
speaker, author, and organizational consultant. However, I do recall ending 2019 with a very positive outlook on the year ahead. As a customer experience and leadership consultant, I had a front-row seat to the importance of technology-aided convenience throughout the pandemic. This week we feature an article from Joseph A.
Beyond Philosophy
MARCH 4, 2019
Our guest, Zhecho Dobrev is a senior consultant at Beyond Philosophy and he shared some of the latest developments in the field. People researching customer emotions often do surveys where they ask the customers about how they felt during an experience. We’ve been measuring emotions since 2005 with surveys.
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