2019 Contact center software Morale 
SharpenCX
APRIL 28, 2020
Gallup found that managers have the power to outline strategies that make the biggest difference in team morale. As a call center manager, you can play a major role in building morale on your team, no matter where they’re working. When someone notices and appreciates your hard work, it’s a great boost for morale.
SharpenCX
AUGUST 18, 2020
Way back in 2019 (it feels like a decade ago, I know), a CCW Market Study found that only 11% of customers felt like brands genuinely cared about improving their experiences. When you do, productivity, morale and customer satisfaction suffer. Find omnichannel software that makes life easier for your team.
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SharpenCX
AUGUST 18, 2020
Way back in 2019 (it feels like a decade ago, I know), a CCW Market Study found that only 11% of customers felt like brands genuinely cared about improving their experiences. When you do, productivity, morale and customer satisfaction suffer. Find omnichannel software that makes life easier for your team.
SharpenCX
APRIL 29, 2020
What happened in May of 2019, and how did volume compare with April and June of 2019? In May of 2019, you handled an average of 2000 interactions per day. But during the average month in 2019, not peak season, you typically handled 1000 interactions per day. When did it pick back up again?
Callminer
AUGUST 6, 2019
If most of your agents are complaining about the same issues, listen to them, because they are the people who will be spending most of the time with the software.” – Sandie Simms, 12 Questions to Ask When Choosing Contact Centre Software , West UC; Twitter: @West_UC. Know the latest call center trends. Social media.
SharpenCX
APRIL 22, 2020
CVS snagged one of the top three spots on the ACSI index in 2019. Acting with intention and connecting your team to purpose has big benefits for team productivity, morale, and retention, too. The company used to lag in customer satisfaction. Delivering omnichannel experiences to meet customers where they are. Learn how.
CSM Magazine
JUNE 16, 2020
Yet, experience tells us that many contact centres lose staff rather than customers because of inadequate scheduling with 58% of contact centre professionals citing ‘too little to do or too much time spent on mundane, repetitive tasks’ and 56% citing ‘constant stress’ as major challenges. About the Author.
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