Aspect

DECEMBER 1, 2020

In my experience, the scalability needs and complexity of their operations prevent large enterprises from purchasing cookie-cutter software solutions. Based on the characterization of contact center as a service solutions in the Gartner 2020 CCaaS Magic Quadrant report, Aspect chose not to participate.

Enterprise 118

Enterprise contact center solutions Cloud contact Contact Center 118

NobelBiz

MARCH 18, 2019

Karl Walder | Vice President of Innoivation at NobelBiz | Contact Center Technology Company Published on March 18, 2019 In today's Contact Center Ecosystem it can be overwhelming determining which service provider will be able to offer a product to fit your needs. appeared first on NobelBiz®.

contact center solutions 40

contact center solutions Contact Center Technology 40

Revation Systems

AUGUST 29, 2019

Join our Revation team, along with other top leaders in the financial field, at the 2019 Symitar Educational Conference & TechConnect in San Diego, California at the Hilton San Diego Bayfront. The post Improving Banking Experiences with Revation at Symitar 2019 appeared first on Revation Systems. See you in sunny San Diego!

Banking 48

Banking contact center solutions Education Chatbots 48

Avaya

JUNE 24, 2019

Some key innovations within this partnership include: Virtual Agents: Virtual assistant technology is a key driver of the global contact center software market’s projected CAGR of 22% between 2019 and 2024. Yet this is just one of many advancements we’ve made to enhance our Avaya IX TM Contact Center solution portfolio.

Contact Center 104

Contact Center contact center solutions Virtual Agent Contact center software 104

TechSee

AUGUST 14, 2023

In 2019, Jon was named a “Top 50 Unified Comms Influencer”, and a “Top 30 Contact Center Influencer” Jon is frequently cited in the media, speaks regularly at industry events, and is an active member of the SCTC. of podcasts worldwide.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Call Journey

JUNE 11, 2019

BOCA RATON, FL (June 10, 2019) – CallCabinet, a leader in cloud-based call recording, quality assurance, and AI analytics has further elevated its carrier and enterprise solutions through its partnership with Call Journey, a leading pioneer in conversation analytics. in San Diego, CA on June 9-13, 2019.

contact center solutions 40

contact center solutions Contact Center SaaS Analytics 40

Aspect

JULY 17, 2019

At ACE 2019 , l et’s take your Contact Center to the next level. . Companies who have taken full advantage of Aspect Contact Center software have driven significant KPI and ROI improvements. Aspect Contact Center solutions can help your organization: .

Coaching 82

Coaching Management Contact center software contact center solutions 82

Revation Systems

OCTOBER 3, 2019

Is your credit union looking for a secure contact center solution that can offer your members with the service they need 24/7/365? Join our team as well as hundreds of credit union professionals at the National Credit Union Call Center Conference (NCUCCC) October 20 th – 23 rd at the Park MGM in Las Vegas!

contact center solutions 9

contact center solutions Banking Contact Center Call Center 9

DMG Consulting

DECEMBER 11, 2019

DMG Consulting Releases 2019 – 2020 Cloud-Based Contact Center Infrastructure Product and Market Report. 12/11/2019. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 11 December 2019.

Consulting 48

Consulting Consulting Contact Center Marketing 48

Serenova

APRIL 26, 2019

The conference offers three days of content-packed sessions, an exhibit hall for vendor info and demos, and the opportunity to talk to contact center leaders and hear practical insights. To learn more about the state of the cloud contact center, read about the results of our survey at Enterprise Connect 2019 here.

contact center solutions 40

contact center solutions Cloud contact Contact Center CRM 40

DMG Consulting

MARCH 31, 2019

DMG Consulting Releases 2018 – 2019 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. in 2018, 23% in 2019 and 2020, and 21% in 2021 and 2022.

Consulting 48

Consulting Consulting Contact Center Marketing 48

Serenova

JUNE 24, 2020

To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. Start with a Cloud Contact Center Solution. Constant Information Gathering Along the Customer Journey.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Serenova

JUNE 24, 2020

To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. Start with a Cloud Contact Center Solution. Constant Information Gathering Along the Customer Journey.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Cisco - Contact Center

NOVEMBER 24, 2020

He’s the VP and General Manager of Cisco’s Contact Center Business Unit. Omar has built several cloud-based businesses and joined us from the Voicea acquisition in 2019. How that journey motivated him to start CloudCherry, acquired by Cisco in 2019, is a thing of legend. Cisco Cloud Contact Center Solutions webpage.

Contact Center 100

Contact Center Technology contact center solutions Cloud contact 100

Serenova

APRIL 12, 2019

If you were among the 6,500+ people who attended Enterprise Connect 2019, or have been reading about its insights, developments and announcements, you know there was much to digest from this year’s action- and information-packed week in Orlando. The post Enterprise Connect 2019: Voices from the Exhibit Floor appeared first on Serenova.

Enterprise 40

Enterprise contact center solutions Cloud contact Contact Center 40

Global Response

OCTOBER 15, 2024

While this may sound good , you may wonder , “ D oes my business actually need an omnichannel contact center?” According to a research study by Nemertes Research , omnichannel contact center usage increased from 8% in 2016 to 31% in 2019.

Contact Center 62

Contact Center Call Center Best practices Customer Care 62

Aspect

NOVEMBER 28, 2017

The contact center is no place for wallflowers: Of course, your agents need to be sociable. By 2019, Deloitte expects that 9 percent of all contact center contact interactions will be made via social media channels.

Contact Center 91

Contact Center Surveys Contact center software contact center solutions 91

Cyara

JULY 9, 2019

What are the drivers of migrating contact centers to the cloud?”. Businesses of all sizes want the most reliable, secure and advanced contact center solutions, coupled with ease of configuration/integration, all at the most affordable price point possible. Cloud contact center solutions need to be agile.

Cloud contact 52

Cloud contact Contact Center Average Handle Time contact center solutions 52

Cisco - Contact Center

NOVEMBER 26, 2019

For more information about Cisco Contact Center solutions visit us at Cisco.com. Cisco Introduces Cloud-based Webex Contact Center Portfolio at annual Cisco APJC Contact Centre Symposium. Delivering Magical Customer Experiences at Cisco Contact Center Summit 2019 and Beyond. Learn More.

Contact Center 90

Contact Center Transportation contact center solutions Government 90

Fonolo

FEBRUARY 13, 2019

By the way, don’t forget to check out the report we just released: On the Horizon: Customer Service Trends in 2019. Report # 1: The US Contact Center Decision-Maker’s Guide 2018-19. Who wrote it: Contact Babel. As the IDC report notes, this goes far beyond just the call center.

Contact Center 57

Contact Center Call Center APIs outsourcing 57

Serenova

JANUARY 28, 2019

In 2019, accelerated by digital transformation, customer experience is the clear dividing line between brands that thrive and those that stumble. Ready to improve your customer experience now through better contact center solutions ? The modern consumer’s experience expectations are now sky-high. Request a demo.

contact center solutions 40

contact center solutions Contact Center Marketing Customer Experience 40

Cisco - Contact Center

JUNE 18, 2020

Over the past year, Cisco has been advancing our contact center portfolio to help our customers drive business growth and competitive differentiation. Contact Center Installed Base. Aragon’s analysis evaluated key areas such as product strategy, performance and execution, and global reach.

Contact Center 95

Contact Center Enterprise contact center solutions Cloud contact 95

Comm100

FEBRUARY 26, 2019

We’re excited to announce that Comm100 was presented with a Bronze Stevie® Award in the “Contact Center Solution – New Version” category in the 13th annual Stevie Awards for Sales & Customer Service on Feb. For more information on our Live Chat solution, contact us or reach out for a demo.

Sales 43

Sales Customer Service Chatbots contact center solutions 43

VocalCom

JUNE 18, 2020

Before the pandemic even started to disrupt business, the contact center industry was already widely migrating to Cloud. Gartner’s 2019 Magic Quadrant report anticipated that, by 2022, contact center as a service (CCaaS) would become the preferred adoption model for about half of contact centers, up from about 10% in 2019.

Cloud contact 62

Cloud contact Contact Center contact center solutions Self service 62

Aspect

AUGUST 6, 2020

In July 2019, Aspect announced Aspect ® ?Unified At that time, Aspect President and CEO , Patrick Dennis said, “The big news here is that Aspect will be supporting our customers who wish to continue using our Unified IP solution, on-prem, for years to come. Unified IP ® ?Infinity,

Enterprise 62

Enterprise Contact Center contact center solutions Management 62

Cisco - Contact Center

FEBRUARY 1, 2021

Omar Tawakol is the VP/GM of the Cisco Contact Center business unit. Prior to this role, Omar was the co-founder and CEO of Voicea, a voice-based AI assistant platform, which he led until its acquisition by Cisco in August 2019. Webex Contact Center [Solution webpage]. Collaboration Social Channels.

Contact Center 85

Contact Center Transportation Customer Experience Wireless 85

Serenova

MARCH 7, 2019

In my last post, I shared 10 Reasons to Attend 2019 Enterprise Connect. For anyone I haven’t yet convinced, here are a few more reasons to attend one of the biggest—and most important— contact center events of the year. But have you seen our solution (or us) in action? Enterprise Connect is your chance.

Enterprise 40

Enterprise Cloud contact Contact Center contact center solutions 40

Talkdesk

APRIL 24, 2020

Building outstanding customer experience (CX) and creating positive disruption across the contact center solutions industry is what drives Talkdesk® every single day. G2 is the top online review site, having collected 383,749 new software reviews in 2019 and bringing the total number to over 1 million.

contact center solutions 57

contact center solutions Contact Center Service level Marketing 57

Calabrio

MARCH 2, 2020

Contact center as a service (CCaaS) makes the power of a modern contact center available to any business, regardless of budget or technical expertise. With Twilio Flex, the programmable contact center platform, businesses get complete control to build the exact contact center solution they need to fit their needs.

Contact Center 71

Contact Center contact center solutions Airlines Quality management 71

Talkdesk

APRIL 28, 2020

The airline operates more than 2,500 weekly flights and had 16 million passengers in 2019. Grounded with an inflexible and unreliable on-premises system, TAP Air Portugal sought a scalable cloud solution it could depend on to provide an outstanding customer experience.

Customer Support 64

Customer Support Airlines Cloud contact contact center solutions 64

Cisco - Contact Center

JANUARY 27, 2020

Introducing Webex Experience Management (formerly CloudCherry), our new customer experience management solution that uniquely integrates with Cisco Contact Center solutions. Webex Contact Center Enterprise , our new cloud contact center solution for large enterprises is now globally available.

Contact Center 57

Contact Center contact center solutions Enterprise Cloud contact 57

VocalCom

APRIL 6, 2020

The Vocalcom Salesforce Edition solution is a cloud contact center solution developed natively in the Salesforce.com application, of which Vocalcom is the independent software vendor partner with the greatest growth in 2019.

Contact Center 62

Contact Center Cloud contact contact center solutions Customer Experience 62

Cisco - Contact Center

NOVEMBER 17, 2020

By July 2020, contact center usage in banking across the US was up by about 6% and mobile usage was up by about 8%, compared to December 2019. Stay tuned for our exciting announcements next month about our award-winning Webex Contact Center solution, and register for Webexone now! What’s Next?

Customer Experience 66

Customer Experience Contact Center Government contact center solutions 66

ConvergeOne

JULY 20, 2021

Nation-state hackers and their attacks have increased steadily between 2010 and 2019. Five Steps Toward Proactive Cybersecurity for Contact Centers. Solutions for Cloud and the Risks That Come With It. They need to adopt a mindset that if something looks fishy, it probably is—no pun intended on phishing attacks.

Education 89

Education Government Enterprise Healthcare 89

Revation Systems

FEBRUARY 18, 2020

According to the Risk Based Security research published in the 2019 MidYear QuickView Data Breach Report , in just the first six months of 2019 alone there were more than 3,800 publicly disclosed breaches that exposed 4.1 billion records. LinkLive’s Unique Architecture.

Best practices 62

Best practices contact center solutions Contact Center Surveys 62

Call Journey

JULY 22, 2019

From back-to-back conferences and events in the United States, Call Journey, the innovator in Conversation Analytics, heads back home to Australia to attend the Genesys G-Summit which will be held at the Grand Hyatt Melbourne on July 30-31, 2019.

Analytics 65

Analytics Engineering contact center solutions Enterprise 65

VocalCom

MARCH 23, 2020

This large insurance company based in Argentina, employing around 500 people and working under government supervision, migrated all their contact center agents to a remote working model in less than 2 days.

Contact Center 62

Contact Center Government CRM contact center solutions 62