Serenova

APRIL 26, 2019

The conference offers three days of content-packed sessions, an exhibit hall for vendor info and demos, and the opportunity to talk to contact center leaders and hear practical insights. To learn more about the state of the cloud contact center, read about the results of our survey at Enterprise Connect 2019 here.

contact center solutions 40

contact center solutions Cloud contact Contact Center CRM 40

Calabrio

MARCH 2, 2020

Contact center as a service (CCaaS) makes the power of a modern contact center available to any business, regardless of budget or technical expertise. With Twilio Flex, the programmable contact center platform, businesses get complete control to build the exact contact center solution they need to fit their needs.

Contact Center 71

Contact Center contact center solutions Airlines Quality management 71

8x8

DECEMBER 3, 2018

Use tools like Expert Connect to give agents immediate access to available experts, helping to drive first-call resolution, and Quality Management to coach agents and improve their service skills. 8x8 will be attending these in 2019: Enterprise Connect 2019. ICMI ccExpo 2019. Customer Contact Week 2019.

Customer Service 54

Customer Service Abandon rate Contact Center First call resolution 54

DMG Consulting

SEPTEMBER 30, 2021

billion in 2019. While the increase between 2019 and 2020 was relatively modest, given the pandemic, maturity of this sector, and migration from a predominantly on-premises sales model to a cloud annual recurring revenue (ARR) model, this performance is good. In 2020, total contact center WFO revenue was $2.08

Contact Center 48

Contact Center Marketing contact center workforce Gamification 48

Enghouse Interactive

JUNE 25, 2019

Drop By and Visit Enghouse Interactive at Customer Contact Week – June 26 and 27 th , 2019. If you’re not already aware, Enghouse Interactive offers the industry’s broadest range of contact center solutions. We’re exhibiting at Booth #723 and at Amazon Booth #1213. VISIT US AT BOOTH #723 TO SEE OUR DEMO .

Contact Center 40

Contact Center Customer centricity contact center solutions Quality management 40

Playvox

JANUARY 13, 2022

The right solutions can help organizations successfully adapt to new and existing contact center trends. Cloud-based contact center solutions can reach every employee no matter where they are, which supports a hybrid work model. Getting Technology Right. The second group of megatrends is technology related.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

Enghouse Interactive

OCTOBER 21, 2020

That self-service will be their first point of contact and they are willing to deal with digital assistants (chatbots, knowledge bases, voice authentication, etc.) especially if it will increase service levels, reduce time wasted, and guarantees a positive outcome. 77% predict digital assistant volumes will increase over the same timeframe.

Self service 79

Self service Contact Center Benchmark Chatbots 79