DMG Consulting

MARCH 31, 2017

DMG Consulting Releases 2017 Contact Center Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 21 March 2017.

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contact center workforce Consulting Consulting Contact Center 48

DMG Consulting

SEPTEMBER 30, 2021

The Contact Center WFO Market Is Transforming. The contact center workforce optimization (WFO) suite market, also known as the customer engagement management (CEM) segment, has a 20-year history of executing well in both good and weak economies. billion in 2019. billion in 2019. billion, up 2.7

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Fonolo

MAY 7, 2015

Posted by Gary Vaynerchuk on Monday, June 17, 2019. Many new call center executives make the mistake of expecting their call center agents to care about the success of the call center as much as they do. It’s an essential part of quality management in a call center.

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DMG Consulting

APRIL 16, 2019

It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. AI IS THE HEADLINER FOR 2019. We’re at a major and exciting inflection point. The pace of change is startling, and the innovation (and fun) is just beginning.

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