Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail. Read on and thank us later.

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Contact center software Contact Center Interactive Voice Response Multichannel 52

SharpenCX

MAY 22, 2019

Developing contact center strategies to keep your customers loyal and happy is hard work. Luckily, you have a contact center packed with. The Contact Center Strategies and Themes You Need to Know from ICMI CC Expo 2019 appeared first on Sharpen Contact Center Software.

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InTheChat

JANUARY 15, 2019

It’s 2019, which means businesses are looking at the year ahead and trying to make decisions about how best to adapt to the ever-shifting business landscape in our increasingly digital world. However, with the explosion of software options. The post How to Choose the Best Contact Center Software appeared first on InTheChat.

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Cisco - Contact Center

NOVEMBER 24, 2020

Recently, Cisco partnered with Gartner Research to create a set of deep insights on five subject areas that contact center practitioners and customer experience experts can leverage to guide their planning for the year ahead. He’s the VP and General Manager of Cisco’s Contact Center Business Unit. The ultimate goal?

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SharpenCX

AUGUST 18, 2020

Way back in 2019 (it feels like a decade ago, I know), a CCW Market Study found that only 11% of customers felt like brands genuinely cared about improving their experiences. We’re walking through nine non-negotiable features your omnichannel software needs, so you can deliver for your customers. A simplified interface. Here’s how.

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SharpenCX

AUGUST 18, 2020

Way back in 2019 (it feels like a decade ago, I know), a CCW Market Study found that only 11% of customers felt like brands genuinely cared about improving their experiences. We’re walking through nine non-negotiable features your omnichannel software needs, so you can deliver for your customers. A simplified interface. Here’s how.

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Contact center software Contact Center Coaching Call flow 67

Hodusoft

NOVEMBER 13, 2019

So, in the case of contact center software, you have good things to look forward to in 2020. Still, these trends point to making life easier for contact centers and helping them to serve customers better and faster. We can expect it to gain even more ground as call centers based around WebRTC become more popular.

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SharpenCX

AUGUST 1, 2019

Company IT and operations leaders ranked digital transformation as the number one competitive risk in 2019. And contact centers feel the mounting pressure of modernizing their customer. New startups and competitors born in the digital age come to market daily.

Best practices 69

Best practices Contact Center Contact center software Marketing 69

SharpenCX

JANUARY 3, 2019

Flash forward: it’s December 31, 2019. The post How to Prioritize Your Time and Find Balance in Your Contact Center appeared first on Sharpen Contact Center Software. You’re looking back on what you’ve done this year. How do you feel about your accomplishments?

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SharpenCX

MARCH 13, 2019

The post Released March 13, 2019 appeared first on Sharpen Contact Center Software. Product Improvements Insights: Advanced Query From today, when you create advanced query insights reports, you’ll be able to use SQL operations to support with ROLLUP and TIMEDATEDIFF.

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Contact center software Contact Center 10

Aspect

JULY 17, 2019

At ACE 2019 , l et’s take your Contact Center to the next level. . Companies who have taken full advantage of Aspect Contact Center software have driven significant KPI and ROI improvements. Aspect Contact Center solutions can help your organization: .

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SharpenCX

MARCH 14, 2019

The post We’re Headed to Enterprise Connect Orlando 2019! appeared first on Sharpen Contact Center Software. Our team is packing their bags and hopping on a plane to meet you at EC next week. Here’s what to expect. Palm trees and sunshine, first of all.

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Aspect

AUGUST 7, 2019

If you missed ACE 2019 last week you may have been suffering from some serious #FOMO (fear of missing out). The post ACE 2019 Recap: Aspect Master Program appeared first on Aspect Blogs. Are you making your plans for ACE 2020 yet? Congratulations to all of our Master Program participants!

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Interactive Voice Response Best practices Feedback Management 73

Aspect

DECEMBER 1, 2020

Along the way, these organizations have been by our side, collaborating to provide product input and feedback, partnering with us to advance and continuously improve our contact center portfolio into the industry-leading, fully featured contact management and workforce optimization solutions they are today.

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Enterprise contact center solutions Cloud contact Contact Center 118

VocalCom

MARCH 25, 2019

To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform. The post What Millennial Customers Are Looking for in 2019 appeared first on Vocalcom Blog.

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Contact center software Advertising Contact Center Chatbots 54

SharpenCX

NOVEMBER 5, 2019

But if you don’t build call center improvement strategies that put what you find into action, your data is useless. The intel flowing through your contact center feeds a bottomless well of info about your business. Data helps you build a business case for future investments and drive further contact center ROI.

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Call Center Customer Experience Contact Center Metrics 98

Callminer

AUGUST 6, 2019

.” – Sandie Simms, 12 Questions to Ask When Choosing Contact Centre Software , West UC; Twitter: @West_UC. Know the latest call center trends. Contact center software has evolved as customers’ expectations and needs have shifted with the rise of mobile devices and social media. Social media.

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call center software Best practices Call Center Interactive Voice Response 140

Upstream Works

MARCH 21, 2019

Establishing customer trust and loyalty is the single most important aspect of customer experience, according to the Dimension Data 2019 Global Customer Experience Benchmarking Report. The report also identifies speed of resolution, agent knowledge and ease of contact as key factors which foster that trust and loyalty.

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VocalCom

JANUARY 28, 2019

Here are seven major trends shaping the customer experience in 2019. AI has been transforming the customer experience landscape for some time now, and it won’t be slowing down in 2019. 2019 promises to be a year of technological innovations balanced with a need for humanized and personalized customer experiences.

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Customer Experience Contact center software Chatbots Customer centricity 48

Robert Davis

AUGUST 13, 2019

Davis and Associates to bring modern consulting practices and state-of-the-art omnichannel contact center technology to midsize and enterprise organizations. AUGUST 06, 2019. Bright Pattern , the leading provider of omnichannel contact center software, today announces its partnership with Robert C.

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Balto

SEPTEMBER 7, 2022

So, it comes as no surprise that one of the primary challenges identified by financial services contact center employees is the easy access of available desktop tools. In fact, one in five contact center employees has listed desktop tools among their top operational challenges for four years in a row.

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Contact Center Banking Contact center software Average Handle Time 52

Calltools

OCTOBER 19, 2022

The holiday season — less than seven weeks away now — is almost always the busiest time of the year for contact centers. This year will likely be the same, so contact center managers must prepare for the holiday rush. Follow these nine holiday contact center tips! Train Contact Center Agents.

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SharpenCX

MARCH 26, 2019

Let’s talk about all things Enterprise Connect Orlando 2019. The post Your EC19 Wrap-Up: What to Take Back to the Office from Enterprise Connect appeared first on Sharpen Contact Center Software.

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Enterprise Contact center software Contact Center 59

SharpenCX

JANUARY 8, 2020

More than 80% of CX professionals said they were starting or in the middle of a digital transformation project in 2019. Download Now: What trends are impacting contact centers this year? Operational changes to your contact center impact your company and the service you deliver holistically.

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Contact Center Management Feedback Contact center software 67

Hodusoft

JULY 31, 2019

Richest communication feature set It pays to integrate call center software with the richest features set such as social media integration, IVR, voicemail, fax, email, text and video chat/conference. Better intelligence Call center software helps you gather information from social media channels and IVR.

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call center software Call Center Contact center software Interactive Voice Response 40

SharpenCX

NOVEMBER 21, 2019

Only, trying to run a successful contact center with decades-old methodologies simply won’t cut it next year. 2020 call center trends look to finally shake up the stale industry. Here are 7 trends we IDed to help you chart your contact center strategy over the next year. Because customers still aren’t happy.

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Call Center Contact Center Interactive Voice Response Self service 84

SharpenCX

NOVEMBER 26, 2019

Yet, 74% of contact center agents are still at risk for burnout. Think about the goals you need to accomplish in your contact center, first. How to do it: Create an agent value proposition to drive purpose and meaningful connection in your contact center. What’s your team’s mission?

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Contact Center Coaching Metrics Average Handle Time 67

SharpenCX

NOVEMBER 26, 2019

Yet, 74% of contact center agents are still at risk for burnout. Think about the goals you need to accomplish in your contact center, first. How to do it: Create an agent value proposition to drive purpose and meaningful connection in your contact center. What’s your team’s mission?

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Contact Center Coaching Metrics Average Handle Time 67

SharpenCX

APRIL 29, 2020

Workforce management in your contact center is all about finding balance. Plus, you toss in overseeing your contact center budget, too. But you shouldn’t have to sacrifice customer happiness to run a lean contact center. In May of 2019, you handled an average of 2000 interactions per day.

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Coaching Management Contact Center Morale 76

Hodusoft

DECEMBER 17, 2018

Technology helps and since call centers are essentially powered by software, it follows that using the latest instead of sticking to legacy Call Center software solutions will help them achieve their goals. Only the best call center solutions that are fully integrated and user friendly will find increasing acceptance.

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call center software Call Center call center solutions Analytics 45

NobelBiz

JUNE 7, 2021

For a few years now, businesses including contact centers have relied heavily on Cloud technologies. This particularly applies to contact centers as It enables team agents to discuss easily discuss subjects using instant messaging rather than email. What Are The Advantages of UCaaS Solution for Contact Centers?

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NICE inContact

SEPTEMBER 5, 2019

Will Artificial Intelligence (AI) completely transform the consumer experience and bring contact center software out of the dark ages? It’s not surprising that many contact center leaders feel a little unsure of when, where or why to implement AI in their call center operations.

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Customer Care Contact center software call center software Benchmark 55

SharpenCX

MARCH 26, 2019

Let’s talk about all things Enterprise Connect Orlando 2019. The post Your EC19 Wrap-Up: What to Take Back to the Office from Enterprise Connect appeared first on Sharpen Contact Center Software.

Enterprise 52

Enterprise Contact center software Contact Center 52

SharpenCX

DECEMBER 10, 2019

And, the same concept applies to your contact center. You have to define your call center performance goals and desired customer outcomes, first. What happened in your contact center in 2019? Look to the KPIs you focused on this year to see how your contact center performed.

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Call Center Contact Center Customer Service First call resolution 84

UJET

JUNE 25, 2021

We’re long past the days where customer experience is an afterthought and the contact center is viewed as a cost center. Unsurprisingly, mobile usage skyrocketed during the pandemic, and the percentage of mobile interactions with the contact center is now estimated to be 80% or higher globally. Unify the Data.

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Hodusoft

JANUARY 22, 2019

Being one of the leading business communication software providers, the company offers communication software which is robust, flexible, advanced yet affordable. Recently, HoduSoft announced their participation in Convergence India 2019, which is going to held in New Delhi, India at Pragati Maidan, from 29 – 31 January 2019.

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voip Contact center software Healthcare Contact Center 40

Aspect

NOVEMBER 20, 2019

ACE 2019 was four days full of exclusive insights and interactive product sessions. Last week we rolled out a solution, The Best of ACE 2019. Are you interested in seeing our other Best of ACE 2019 sessions? The post Best of ACE 2019 Replay: Outbound Strategies and Best Practices appeared first on Aspect Blogs.

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