ChurnZero

FEBRUARY 1, 2019

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Amanda Berger, Chief Customer Officer, Lucidworks. Amanda’s commitment to business results drives each aspect of her work as Chief Customer Officer at Lucidworks.

Chief Customer Officer 53

Chief Customer Officer SaaS Education Customer advocacy 53

Influitive

MARCH 19, 2020

In the most recent installment of our customer success webinar series, I had the opportunity to chat with trailblazing advocate marketer Cristina Melluzzi, Global Head of Customer Advocacy and recipient of the 2019 BAMMIE award for Advocate Marketer of the Year.

Marketing 60

Marketing Customer advocacy Best practices 60

Totango

SEPTEMBER 26, 2019

September 26, 2019. Yesterday at the 2019 APPEALIE SaaS Conference in San Francisco, Totango was named the winner of the 2019 APPEALIE Award for Best SaaS Customer Success.

SaaS 11

SaaS Customer advocacy Enterprise Customer centricity 11

Sykes

AUGUST 1, 2019

These capabilities will help Cigna continue to deliver personalized and customized healthcare solutions to help people live healthier, more productive lives. The launch of this new relationship is planned for the fourth quarter of 2019 and is mostly reflected in the Company’s recent business outlook.

Multichannel 76

Multichannel Healthcare Technical Support Transportation 76

Influitive

MARCH 19, 2020

In the most recent installment of our customer success webinar series, I had the opportunity to chat with trailblazing advocate marketer Cristina Melluzzi, Global Head of Customer Advocacy and recipient of the 2019 BAMMIE award for Advocate Marketer of the Year.

Marketing 52

Marketing Customer advocacy Best practices 52

ProProfs Blog

OCTOBER 31, 2018

In a world where people can easily share their experiences with businesses via social media–an assessment which can make or break a brand— customer advocacy has become one of the top priorities today. What is Customer Experience Marketing and Why Is It Important? drop in the company’s shares in pre-market trading.

Marketing 160

Marketing Customer Experience Airlines Customer centricity 160

Influitive

DECEMBER 18, 2019

On December 12, 2019, we live-streamed the BAMMIES from The Streaming Network’s studio in Toronto. Throughout the event, we recognized companies and individuals who successfully used customer advocacy to turbocharge their marketing programs.

Marketing 9

Marketing Customer advocacy Customer centricity 9

CSM Magazine

MARCH 31, 2020

Each of these services are so seamless that the customer doesn’t even feel the powerful technologies behind them — which is a key component to any great CX tool — and have transformed the customer experience landscape. But if not implemented in line with your customer journey, a chatbot risks having the reverse effect.

Chatbots 72

Chatbots Contact Center Banking Airlines 72

Totango

OCTOBER 29, 2019

Customer advocacy. Customer support. Not only will your CS team solve customers’ problems, but they will also help customers have a voice within your company by sharing and acting on their feedback. If you only check in with customers weekly or monthly, one representative can handle many accounts.

Upselling 61

Upselling Customer advocacy Feedback Accountability 61

Chip Bell

OCTOBER 22, 2019

The scary side is not that the customers at the front door of your enterprise just want new offerings, better quality stuff, or even lower prices—they want a shiny experience. Good service is only the ticket to maintenance and retention, not to customer advocacy and bottom line growth.

Customer advocacy 40

Customer advocacy Enterprise Customer Experience Customer Service 40

ChurnZero

JUNE 28, 2019

Poor Fit Customers Aren’t Advocates: As with B2C consumers, B2B buyers are more likely to share an unsatisfied experience versus a positive interaction. In today’s hyper-competitive world, customer advocacy is more essential than ever. One poor fit customer has the power to undo years of labor. Blog Author: Alex Weihmann.

B2B 49

B2B B2C Entertainment Customer advocacy 49

ChurnZero

DECEMBER 20, 2019

Greater collaboration between C S and Sales will result in “pods” of sales, C SMs , Consultants and Product Managers driving the expansion of target customers. Data and sentiment will help these “pods” identify advocates and quantify the benefit of greater customer advocacy. CSMs will also need to clarify their purpose.

Chief Customer Officer 61

Chief Customer Officer Sales SaaS Customer centricity 61

ChurnZero

JANUARY 10, 2020

In 2019, Yamini was recognized as one of the Most Influential Women in Business by San Francisco Business Times. . 2) James Scott, Vice President of Customer Success, ShootProof . Investing in our customers’ success is one of ShootProof’s top priorities.

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

Education Services Group

JULY 11, 2022

Customer Success Professional. Gainsight has used CSP to mean Customer Success Professional in reports and blog posts. In 2019, they produced a State of the Customer Success Profession report, going into great detail on the projected future of CSMs and CS Ops personnel. We can see why CSP is handy in this context.

Personalization 52

Personalization Sales Technology Best practices 52

Influitive

FEBRUARY 20, 2019

Hey campers! You know what made Advocamp Field Day 2018 unique? It was the first Advocamp ever broadcast online. Broadcasting online meant we could jam-pack the event with even more web-exclusive speakers. Plus, we could run the numbers to discover which sessions our online Advocampers loved the most. Advocamp, for those who don’t know, is.

Customer advocacy 75

Customer advocacy B2B Marketing Management 75

ChurnZero

OCTOBER 25, 2019

If you would like to hear more from our guest speaker Jason Whitehead, check out his podcast- “ The Jasons Take On… ” which is an unplugged conversational series on key Customer Success topics. How to Get 20/20 Foresight for Your 2020 Customer Success Planning. Director of Customer Success, Sendoso.

Chief Customer Officer 49

Chief Customer Officer SaaS Customer advocacy Sales 49