2019 Customer advocacy Customer retention 
ChurnZero
JANUARY 10, 2020
In 2019, Yamini was recognized as one of the Most Influential Women in Business by San Francisco Business Times. . 2) James Scott, Vice President of Customer Success, ShootProof . Investing in our customers’ success is one of ShootProof’s top priorities. Who else would you add to the list? . .
ChurnZero
JUNE 28, 2019
Customer retention is becoming a top-of-mind KPI in boardrooms around the world, and even the smallest errors can have profound impact on your bottom line. Poor Fit Customers Aren’t Advocates: As with B2C consumers, B2B buyers are more likely to share an unsatisfied experience versus a positive interaction. Upcoming Webinar.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ChurnZero
DECEMBER 20, 2019
Sales teams receive compensation at the beginning of a customer journey and tend to be less invested in the longer-term outcome. It is important to align the goal of long-term customer retention across the company as it is the crux of continuous company growth. Sales and CS collaborations create “pods” of sales.
Education Services Group
JULY 11, 2022
Customer Success Professional. Gainsight has used CSP to mean Customer Success Professional in reports and blog posts. In 2019, they produced a State of the Customer Success Profession report, going into great detail on the projected future of CSMs and CS Ops personnel. We can see why CSP is handy in this context.
ChurnZero
OCTOBER 25, 2019
If you would like to hear more from our guest speaker Jason Whitehead, check out his podcast- “ The Jasons Take On… ” which is an unplugged conversational series on key Customer Success topics. How to Get 20/20 Foresight for Your 2020 Customer Success Planning. Director of Customer Success, Sendoso.
Expert insights. Personalized for you.
52 
Let's personalize your content