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Guest Blog: “Zhuzhing Up” Humans in the Contact Center

ShepHyken

The World Bank finds in its 2019 examination of the workforce that while technology is indeed changing how people work, it’s also creating new opportunities. Researchers predict that machines will perform more than half of current workplace tasks by 2025, up from 29 percent today. And yet, a net gain in human jobs is also expected.

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CX Takeaways From Dreamforce 2019

GetFeedback

On Tuesday, November 19, 2019, the Chairman and Co-CEO of Salesforce, Marc Benioff, kicked off his opening keynote at Dreamforce with the concept of togetherness. Particularly in terms of customizing experiences, enabling teams to work more efficiently, and “ achieving a single view of the customer ,” as Salesforce puts it.

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2019 in Review: A Year of Contact Center Transformation, Portfolio, Project, and IT

InGenius

With 2019 coming to a close, Upland Software raised a toast to the team and took a retrospective look at the successes of the past year. Upland made multiple acquisitions in 2019, including the team here at InGenius, giving us a leg up to herald in the new decade for even greater success. Pretty good for 2019!

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Dreamforce 2019

InGenius

Dreamforce 2019 , the annual Salesforce conference, is almost upon us! Our smiling faces will be there to connect with those new to computer telephony integration (CTI) and current customers alike. Salesforce High Velocity Sales. How Southern Glazer's Wine & Spirits wins at customer advocacy and inside sales.

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ChurnZero’s 10 Customer Success Leaders to Watch in 2019

ChurnZero

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Amanda Berger, Chief Customer Officer, Lucidworks. Amanda’s commitment to business results drives each aspect of her work as Chief Customer Officer at Lucidworks.

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SYKES and Cigna collaborate to propel Cigna’s integrated service capabilities through innovative, multichannel customer engagement platform

Sykes

These capabilities will help Cigna continue to deliver personalized and customized healthcare solutions to help people live healthier, more productive lives. The launch of this new relationship is planned for the fourth quarter of 2019 and is mostly reflected in the Company’s recent business outlook.

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How to Apply Customer Experience Advocacy in Marketing

ProProfs Blog

In a world where people can easily share their experiences with businesses via social media–an assessment which can make or break a brand— customer advocacy has become one of the top priorities today. What is Customer Experience Marketing and Why Is It Important? drop in the company’s shares in pre-market trading.

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