ShepHyken

DECEMBER 2, 2019

Top 10 Kudos of 2019: Shining Examples of Customer Service at Its Best by Patty Isnor. Blue Ocean) As the holiday season unfolds, we wanted to share the amazing words of gratitude that flow every day from our clients’ customers to our agents. In this article, you will find the best customer service kudos of 2019 (so far!)

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ShepHyken

FEBRUARY 18, 2019

Top Technology Trends That Will Reshape The Customer Experience In 2019 by Puru Govind. 3 Customer Loyalty Trends for 2019 by SmarterCX Team. And as retail trends continue to evolve in 2019, so do customer loyalty trends and programs. I’m looking forward to seeing how much better. Follow on Twitter: @Hyken.

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Contact Center Pipeline

JULY 30, 2019

As customer interactions continue to become more complex, the contact center industry is increasingly turning to mergers & acquisitions as an effective solution to expand scale, improve access to new technologies and enhance geographic coverage.

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ShepHyken

OCTOBER 21, 2019

For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com. The post 5 Top Customer Service Articles for the Week of October 21, 2019 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

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BlueOcean

FEBRUARY 7, 2019

It’s 2019, which means contact center metrics from 1999 are almost old enough for their first legal beer (and already knocking them back in Canada.) Those metrics were born in an era when customer service was a race, where whoever got to the finish line first (i.e. Read these related articles next: The True Cost of Losing a Customer.

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Metrics Customer Care Average Handle Time outsourcing 87

Fonolo

NOVEMBER 13, 2018

Have you been searching for the best customer service conferences to attend in 2019? We’ve made the case before that conferences offer customer service professionals a host of rewards, including valuable knowledge, product exposure, and the opportunity to build new relationships. When: April 7-10, 2019.

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ShepHyken

OCTOBER 1, 2019

It allows for exceptional customer care. Find ways to provide your customers with fast and frictionless service. Give your customers the ability to connect with you the way they want to, not the way you want them to. The Calabrio Customer Connect (C3) conference takes place on October 13-16, 2019 in San Antonio.

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ShepHyken

DECEMBER 9, 2019

For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com. The post 5 Top Customer Service Articles for the Week of December 9, 2019 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

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Working Solutions

JANUARY 22, 2019

Each year, achieving superior customer care becomes a bit more challenging for businesses. Here’s a look at what to expect in 2019 customer service trends. The 7 Top Customer Service Trends for 2019 1. Speed will be king.

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ShepHyken

JANUARY 18, 2019

Time to start planning for your 2019 customer experience initiatives. Customer Experience will be the primary focus for successful operations in 2019 but is that “unwavering commitment to better CX” controlled by smaller metrics that don’t have a big effect on the experience as a whole?

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ShepHyken

DECEMBER 10, 2018

Whether that is the case or not, these phrases are sure to help customers feel appreciated and heard. Startup right in 2019: how to set up your customer experience for success by Zendesk. But customer service? from people who complain that simple things like a “thank you” seem to be less and less common.

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Aspect

NOVEMBER 4, 2020

The headcount has grown to 424 employees that currently work across various departments including consolidated customer care, professional services, research & development and sales in one center. . Our center of excellence for professional services delivers 45K+ customer hours annually.

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Russel Lolacher

MARCH 8, 2020

According to Pew Research , this generation was born between 1981 and 1996 (ages 23 to 38 in 2019). By being authentic and honest, embracing the opportunity to truly connect with your customers by showing up on social media, you have an amazing opportunity to build trust with this media-savvy generation. Millennials aren’t young.

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Helpware

JUNE 21, 2019

We are thrilled to announce that Clutch has named Helpware their number one customer care service provider of 2019!

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Global Response

SEPTEMBER 9, 2019

Contact center industry news in the past month has included articles that have examined the relationship of customer service to customer experience, as well as attitudes on how artificial intelligence will be more. The post The Customer Care Roundup for September 9, 2019 appeared first on Global Response.

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BlueOcean

JANUARY 22, 2019

While new technology continues to emerge, the digital transformation of recent years has conditioned consumers to expect ultra-responsive, technologically-powered customer service, but they want more than that. Below, we break down the consumer trends that will reign supreme in 2019 and how businesses can rise to the challenge.

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ShepHyken

SEPTEMBER 10, 2021

Customers want their concerns resolved swiftly, without having to wait in line or being handed from one executive to another. . A good customer experience (CX) begins with a 24-hours seamless website user experience, followed by top-notch customer care, and concludes with the receiving of the product/service purchased from you. .

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ShepHyken

DECEMBER 24, 2018

Future CX: Tips for 2019 digital marketing success by Stuart Banbery. CustomerThink) Creating powerful online customer experiences and marketing ROI by harnessing emotional connections with customers is key and here are some key take-outs for everyone to consider for 2019 success.

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BlueOcean

APRIL 15, 2019

How outsourcers build that connection between agent/customer/client brand is the secret sauce – and if you are going to RFP for a new customer care provider, that’s where you should be probing for specific examples and process details. Empowering Your Team to Deliver Kick-Ass Customer Experience. Read this next!

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BlueOcean

JANUARY 21, 2019

Blue Ocean, a world leader in customer care solutions, was named a finalist in the “Customer Service Team of the Year – Recovery Situation” category in the 13th Annual Stevie® Awards for Sales & Customer Service. Blue Ocean is an award-winning provider of innovative customer care solutions.

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24-7 InTouch

DECEMBER 19, 2018

The end of 2018 is just around the corner, which makes it the perfect time to take a look at upcoming customer care predictions and trends. We’ve rounded up five things to look out for in 2019, each with the ability to have significant impact on customers and the way they interact with brands.

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Calabrio

MAY 28, 2019

The Calabrio team is excited to announce we have been recognized as the only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management (WEM). This distinction is based on 115 customer reviews that overall rate Calabrio 4.4 out of 5 as of May 23, 2019 for WEM. Read the full review.

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BlueOcean

DECEMBER 10, 2019

In 2019, Blue Ocean launched a brand-new website to better serve our web visitors with a more engaging, intuitive experience (we hope you’re enjoying it!) We also published loads of content to share our insights and experiences in the world of customer care. Are You Using 1999 Metrics to Measure 2019 Customer Care?

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Interactions

JANUARY 16, 2019

With a new year upon us, we’re looking forward to all of the exciting things Intelligent Virtual Assistants can bring to the customer care table. We wrapped up 2018 with a look back at the year’s biggest customer care trends , and we’re excited to see what 2019 has in store for the technology industry.

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Working Solutions

FEBRUARY 7, 2019

Creating a superior customer experience in 2019 is no small challenge. With the rapid proliferation of a dizzying variety of consumer technologies, customers are now interacting with businesses on dozens of communications channels. Yet, it’s also […].

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NICE inContact

SEPTEMBER 5, 2019

But first, be sure to review our latest 2019 NICE inContact CX Transformation Benchmark. The post Artificial Intelligence is Transforming Customer Care appeared first on NICE inContact Blog. For CX leaders seriously thinking about strategic investments, now is the time to lay the groundwork for AI.

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Outsource Consultants

JANUARY 24, 2022

In retrospect, late 2019 seems like another world. Let’s take a look at how the potential threats we covered in 2019 have played out, and how the Philippine call center industry has faced the additional difficulties initiated by the pandemic. 2019 Status: COVID-19 was first documented on December 31, 2019.

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BlueOcean

AUGUST 27, 2020

And, of course, your company’s plan to launch a new outsourced customer care program. Your customers are already struggling with the times, and now you’re thinking about overhauling the customer care process? Check out these articles: 60 Customer Care RFP Questions for the Contact Center of 2020.

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outsourcing Customer Care Government Contact Center 62

CCNG

OCTOBER 19, 2022

Here are over 100 customer experience stats and trends for you to discover. 99% of Customer Experience and Success leaders believe CEM has a positive impact on their business. Lumoa , 2018) In 2019, customer experience will continue as a major factor in how companies do business. Only 8% of their customers agreed.

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Aspect

AUGUST 16, 2019

We were excited to welcome these GEM of the Year Award Winners to ACE 2019 and a session at the Finish Line Theater: Brian Azuogu, System Administrator, Christus Health TLRA. The post ACE 2019 Recap: GEMs of the Year appeared first on Aspect Blogs.

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Engineering Quality management Customer Experience Management 64

TechSee

DECEMBER 31, 2019

Their customers are more likely to make repeat purchases, to try additional products or services, and to recommend the brand to family and friends. However, many companies are still struggling to make the customer service experience as effortless as possible. Customer Service will become increasingly AI-driven.

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VHT

SEPTEMBER 20, 2018

That means we need to start thinking about planning and scheduling for the best 2019 contact center conferences. Here are some of the most anticipated 2019 contact center conferences that are definitely worth your time to attend. CCW: Customer Contact Week – Austin, TX – Dates TBD. Website: [link]. Website: [link].

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Calabrio

AUGUST 7, 2019

Anyone working in the contact center industry knows Customer Contact Week (CCW) to be the end-all, be-all event for customer experience, contact center and customer care professionals. When ICCU—the number-one performing credit union in the U.S.

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Skybridge

NOVEMBER 12, 2020

This is what 2021 looks like without customer experience strategy…. You risk pushing your visitors away with the now outmoded 2019 experience of paper badges and long check-in lines. Let’s get to the root of this, not only from the perspective of 2021 customer experience trends. You are in event planner or trade show organizer.

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DMG Consulting

JULY 31, 2019

DMG Consulting Releases 2019 Call Tracking Product Report. What: Releases 2019 Call Tracking Product Report . When: Today, 17 July 2019. DMG expects revenue in the call tracking market to grow by 10% – 15% in each of the next 3 years, 2019 – 2021. Improved marketing effectiveness for the digital era.

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Aspect

FEBRUARY 8, 2019

The post Stay connected – treffen wir uns der CCW 2019 in Berlin? Ob im Demo-Forum oder an unserem Stand: Wir freuen uns auf den persönlichen Kontakt! Weitere Informationen, Gutscheincode für kostenlosen Messeeintritt und CCW-Terminanfrage. appeared first on Aspect Blogs.

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Global Response

OCTOBER 15, 2024

The way people shop has changed and become more connected, and as a result, customer support needs to be more streamlined and centralized. An omnichannel contact center integrates customer communication across channels to provide a seamless experience and superior customer care. and solve problems quickly and effectively.

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