2019 Employee engagement Gamification 
Noble Systems
JULY 1, 2019
In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. We noted that in 2019 the overarching trend indicates a “back to basics” approach with an emphasis on the ultimate contact center goal of fostering meaningful connections with consumers.
TechSee
JUNE 4, 2019
Contact Center Pipeline , the magazine for contact center professionals, reports that the number one challenge for contact centers in 2019 is the lack of suitable desktop tools, especially for CRM and collaboration. Gamification is an immersive, exciting experience that engages and motivates agents. Get in the game.
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Fonolo
NOVEMBER 7, 2018
Feast your eyes on the infographic below (along with the accompanying Coles notes) which acts as a handy cheat-sheet for those looking to revitalize their contact and call centers with simple changes (including gamification, service levels, and call-backs), all of which will continue to shape the landscape in 2019. Gamification.
Monet Software
JANUARY 24, 2019
We’ve found several pieces online attempting to predict where the contact center industry is headed in 2019. The shift toward self-service solutions has been ongoing for years now and will certainly continue in 2019. Employee Engagement. The post What Does the Future Hold For 2019? Having the Right Tools.
TechSee
MARCH 7, 2019
With this in mind, Gartner’s “ How CEC Agents Could Benefit From Having a Digital Buddy ,” recommends that contact centers invest in technology strategies that not only drive operational performance, but that boost agent engagement and satisfaction. Today’s limited Virtual Employee Assistants. Gamification.
Call Design
DECEMBER 1, 2019
Datagamz Partnership Increases Agent Engagement via Interactive Games. Call Design’s expertise in optimising the workforce has seen them press into the space of gamification as part of this new partnership with Datagamz, a platform designed to entrench and reward good performance among contact centres employees. “At
Call Design
DECEMBER 1, 2019
Datagamz Partnership Increases Agent Engagement via Interactive Games. Call Design’s expertise in optimising the workforce has seen them press into the space of gamification as part of this new partnership with Datagamz, a platform designed to entrench and reward good performance among contact centres employees. “At
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