ShepHyken

JUNE 10, 2019

My Comment: I’ve been paying attention to how good companies are getting feedback (in the form of customer surveys). The post 5 Top Customer Service Articles for the Week of June 10, 2019 appeared first on Shep Hyken. The common theme is that they are short and easy on the customer. Follow on Twitter: @Hyken.

Customer Service 289

Customer Service Surveys Customer Experience Feedback 289

ShepHyken

MARCH 18, 2019

It’s one thing to implement the survey to get feedback. It’s another to properly use that feedback. CX in 2019: Top Customer Experience Trends to Keep on Your Radar by Gavin James. The post 5 Top Customer Service Articles for the Week of March 18, 2019 appeared first on Shep Hyken. And, that’s what this article is about.

Customer Service 225

Customer Service Customer centricity Feedback Surveys 225

ShepHyken

DECEMBER 2, 2019

Top 10 Kudos of 2019: Shining Examples of Customer Service at Its Best by Patty Isnor. In this article, you will find the best customer service kudos of 2019 (so far!) The post 5 Top Customer Service Articles for the Week of December 2, 2019 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 40

Customer Service Customer centricity Technology Customer Care 40

ShepHyken

FEBRUARY 11, 2019

The author posted additional content when she posted and responded to comments and feedback. 15 Net Promoter Score Statistics You Need To Know In 2019 by Anna Pogrebniak. Lumoa) With the growing understanding of customer experience importance, more and more companies are closely watching their customer feedback.

Chief Customer Officer 153

Chief Customer Officer Customer Service Feedback Customer Experience 153

360Connext

NOVEMBER 16, 2018

What will happen in 2019? CCW’s latest report, 2019 Trends , highlighted many great trends, but one of them really caught my eye: “Reducing customer effort is the #1 CX Priority in 2018, and organizations believe customer feedback, agent training and digital engagement are the keys to achieving that objective.

Customer effort 120

Customer effort Journey mapping Wait times Customer centricity 120

Aspect

MARCH 8, 2019

Instead of sticking with the status quo, we’re shaking things up and supercharging the conference based on feedback from past attendees. One of the things we’re most excited about for ACE 2019, which will be held at the Venetian Resort in Las Vegas, July 29 – August 1, is our revamped agenda. Learn more about ACE 2019 here.

APIs 100

APIs Interactive Voice Response Feedback Customer Experience 100

Nextiva

JANUARY 25, 2019

Nextiva Reviews and User Feedback Business […]. The post 2019 Nextiva Reviews & Ratings From Top Sources & Verified Users appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. In this post, we go into some of our genuine Nextiva reviews, top features, and pricing.

voip 104

voip Feedback Sales Marketing 104

ProProfs Blog

JANUARY 10, 2019

Here’s a list of top nine customer service trends you need to watch out this 2019: #1: Self-service – The New Mantra! But is that all you aim to offer in 2019 too? Feedbacks to their previous support experience. But worry not, we’ve got you covered. If yes, then it is time you get over this basic software.

Customer Service 116

Customer Service Multichannel Self service Scripts 116

TeamSupport

DECEMBER 14, 2018

Once again, for the third year in a row, here are 7 customer service trends to watch in 2019…. 2) Basic live chat isn’t good enough anymore – Having only basic chat on your website was becoming outdated last year and moving into 2019 it’s even worse. We hope you found these trends valuable!

Customer Service 111

Customer Service Scripts B2B B2C 111

ShepHyken

OCTOBER 18, 2021

Improve Customer Experience & Your Brand With Feedback by Jason Grier. CMSWire) Feedback is everywhere these days. My Comment: Feedback is a gift. I’m a big fan of feedback, but remember that it is a history lesson. Is your business keeping up? It’s what happened “yesterday.”

Customer Service 225

Customer Service Airlines Feedback B2B 225

CX Accelerator

MAY 25, 2022

feedback@ (Contributed by: , @jacobshields20 ). She was the 2019/2020 recipient of the CloudCherry CX Influencer Award and is an ICMI Top 25 Thought Leader. , @A1Customer ). ask@ (Contributed by: , @asogwa_group ). assist@ (Contributed by: , @grazie1110 ). assistance@ (Contributed by: , @kendalrodgers _). Back to CX Accelerator Blog

Customer Support 316

Customer Support Wait times Self service Best practices 316

Myra Golden Media

JANUARY 15, 2019

One of the things I’m working on for 2019 is giving you tools to help you coach your employees and hold them accountable so that they are positioned to deliver the best possible customer experience. I have an online course I’ve arranged for you take and I will meet with you once a week for the next 4 weeks to provide feedback and coaching.

Coaching 220

Coaching Accountability Feedback Personalization 220

ShepHyken

SEPTEMBER 10, 2021

Provide employee feedback platforms that can help stimulate small changes. Use customer feedback and craft an action plan that addresses what your customers want from you. . New 2019 research found that 84% of customers consider these factors equally when deciding whom to buy from. . Expectation: Customers expect innovation.

Customer Experience 261

Customer Experience Advertising Employee engagement Customer centricity 261

Aspect

MAY 9, 2019

Based on your feedback, we’ve been fine-tuning our breakout session tracks. The post ACE 2019: The Master Program Track appeared first on Aspect Blogs. I hope you’re planning on joining us at ACE this summer. New for this year is the Master Program track , which is now part of our improved certification program. It’s go time!

Education 90

Education Interactive Voice Response Feedback Management 90

Zingtree

JANUARY 16, 2019

In a recent Call Centre Helper article , their panel of experts has published their call center predictions for 2019, ultimately defining how they believe the industry will evolve this year. Customer Feedback Will Be Used More to Improve Experiences. Related: 7 Ways to Ensure You Get More Customer Feedback.

Call Center 79

Call Center Construction Self service Scripts 79

Vonage

JANUARY 30, 2019

From waterfall to agile and beyond, the common thread is to create tightly coordinated teamwork that operates in short, feedback-led bursts. The tenth was simply an acknowledgement that some teams will have such a full agenda of their own making that none of the ones mentioned here, make it onto their 2019 action plan.

Self service 91

Self service APIs Cloud contact Interactive Voice Response 91

InGenius

DECEMBER 19, 2019

With 2019 coming to a close, Upland Software raised a toast to the team and took a retrospective look at the successes of the past year. Upland made multiple acquisitions in 2019, including the team here at InGenius, giving us a leg up to herald in the new decade for even greater success. Pretty good for 2019!

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

GetFeedback

APRIL 3, 2019

How does feedback play a role at YETI? Feedback is very important and luckily we have GetFeedback! Feedback is our lightning rod to address issues and it’s also our north star to be able to prioritize our projects, processes, and improvements. Now with GetFeedback, we have concrete information that we can speak to.

Feedback 88

Feedback Surveys Analytics Coaching 88

Beyond Philosophy

APRIL 9, 2021

There is a woman on LinkedIn that takes the time to give me regular feedback, to say that she agrees or disagrees or whatever else about the things I post here. 9 October 2019. If you want a stronger social media presence, your willingness to engage with people one-on-one goes a long way. I feel connected to her as a result.

Management 391

Management Accountability Consulting Consulting 391

Wowdesk Blog

MARCH 6, 2020

Customers are allowed to share any feedback or suggestions to improve a business since this valuable information is the key to business success. According to Microsoft’s global customer service stat report, 54% of customers have higher customer service expectations in 2020 as compared to 2019. Why you should ask for customer feedback?

Feedback 80

Feedback Surveys Customer retention Personalization 80

ShepHyken

NOVEMBER 15, 2019

In 2019 businesses continue to fund their IVR call solutions as statistics both formal and anecdotal continue to demonstrate the need. The IVR can link back to your customer data, modify survey questions in real-time, and collect personalized feedback.

Interactive Voice Response 247

Interactive Voice Response Customer Experience Self service Contact Center 247

Aspect

AUGUST 7, 2019

If you missed ACE 2019 last week you may have been suffering from some serious #FOMO (fear of missing out). The post ACE 2019 Recap: Aspect Master Program appeared first on Aspect Blogs. Are you making your plans for ACE 2020 yet? Congratulations to all of our Master Program participants!

Interactive Voice Response 73

Interactive Voice Response Best practices Feedback Management 73

ShepHyken

AUGUST 14, 2020

As per stats released in HubSpot’s 2020 State of Marketing report , videos were the most preferred form of content for brands in 2019. Some buyers also appreciate customer survey emails seeking their feedback within one week from the first purchase. However, videos deserve top priority. Post-sale monitoring.

Customer Experience 254

Customer Experience Entertainment Sales Advertising 254

CCNG

OCTOBER 19, 2022

Lumoa , 2018) In 2019, customer experience will continue as a major factor in how companies do business. Acquia, 2019) 78.5% Temkin, 2017) After a bad experience, 30% of consumers tell the company, 50% tell their friends, and 15% provide feedback online. Here are over 100 customer experience stats and trends for you to discover.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Lumoa

JANUARY 8, 2019

Find out what are 5 leading trends in B2B customer experience management in 2019. Understand the influence of customer feedback on B2B operations. Drive your business-to-business operations to customer success and advocacy. RSS generated with FetchRss )

B2B 136

B2B Customer Experience Management Feedback 136

Liveops

FEBRUARY 28, 2019

What did Liveops win at the 2019 Stevie Awards? The warm sentiment Greg brings to the room is palpable as is the mutual respect and admiration from his straight-shooter approach to questions and feedback. The post Results are in: Liveops wins big at the 2019 Stevie Awards appeared first on Liveops, Inc.

Gamification 18

Gamification Contact Center Call Center Virtual Agent 18

ChurnZero

APRIL 3, 2019

TrustRadius Announces ChurnZero as a 2019 Top Rated Award Winner in Customer Success Category. We’re excited to announce that ChurnZero has been awarded a 2019 Top Rated Customer Success Software by TrustRadius. Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer.

B2B 15

B2B industry standards Feedback Analytics 15

Lumoa

JUNE 2, 2022

There is no doubt that customer feedback is one of the most valuable resources that companies have available. When used properly, reviews and other types of feedback allow enterprises to develop engaging marketing campaigns , design better products, and make strategic decisions based on what customers expect from their products and services.

Feedback 78

Feedback Best practices Surveys Enterprise 78

Myra Golden Media

JANUARY 16, 2019

One of the things I’m working on for you in 2019 is giving you tools to help you coach your employees and hold them accountable, so they’re positioned to deliver the best possible customer experience. 4 Questions To Ask Yourself to Make Sure You’re Fair, Consistent, and Impersonal When You Give Feedback.

Coaching 199

Coaching Contact Center Accountability Feedback 199

ShepHyken

MARCH 5, 2021

trillion dollars in 2019. Since you have the customer’s email, you can have a 1:1 conversation with them, thus enabling you to receive first-hand feedback. He shares five customer-related applications worthy of taking your eCommerce customer service to the next level. In this day and age, eCommerce is a booming industry.

Customer Experience 241

Customer Experience SaaS Sales Marketing 241

REVE Chat Blog

OCTOBER 2, 2019

When customers leave opinions and feedback about a brand on social media, it increases the credibility among prospects. Collect customer feedback for continuous improvement. Gartner predicts that by 2019 more than 50% of organizations will redirect their investments to customer experience innovations.”.

Chatbots 94

Chatbots Banking Feedback Customer centricity 94

Beyond Philosophy

MARCH 28, 2019

In Silicon Valley, they talk about failing faster, meaning taking lots of smaller risks instead of one big one and getting feedback quickly. 12 March 2019. < Over the past decade, one of the positive changes in business has been experimentation in embracing uncertainty. Instead of “Go big or go home,” they “Go diverse and go on.”.

Management 359

Management Consulting Consulting Benchmark 359

Calabrio

MAY 28, 2019

The Calabrio team is excited to announce we have been recognized as the only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management (WEM). out of 5 as of May 23, 2019 for WEM. Everyone at Calabrio is honored to be named as the only May 2019 Gartner Customers’ Choice for Workforce Engagement Management.

Management 79

Management Finance Call Center Customer Care 79

Etech GS

APRIL 30, 2019

Here are five trends to consider employing to elevate the level of service offered by your business in 2019. . Ensure agents have the tools they need to be successful, including equipment, training, and thoughtful feedback. Ask for customer feedback about your self-serve options using surveys or other feedback tools.

Contact Center 71

Contact Center Coaching Feedback Healthcare 71

GetFeedback

DECEMBER 16, 2019

But you already know what you need to do: collect customer feedback. However, you can’t find a compelling reason to push you beyond the barriers that get in the way of doing it; lack of an efficient way to collect feedback, fear of criticism, and being complacent. Let’s get started. Improve customer experience .

Feedback 78

Feedback Surveys Wait times Morale 78