CCNG
JUNE 8, 2022
That’s so 2019… ? ?Many Gamification solutions that engage agents and align/reinforce performance targets ? ? ?Gamification They really couldn’t be called “true” gamification programs. ? ?This In so many ways, the reality of late 2019 and early 2020 reads like fiction. The world as we knew it is gone ? ?
Fonolo
DECEMBER 12, 2018
With this in mind, we’ve rounded up the most important and fascinating CX predictions for 2019, and provided our own thoughts on what they mean and how they will impact businesses in future. Read on as we detail five fascinating CX predictions to inform your 2019 CX strategy. The Top Contact Center Trends to Watch in 2019.
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Noble Systems
JUNE 7, 2019
Paul Stockford, Chief Analyst at Saddletree Research, attended SNUG for the first time in 2019. One of Paul’s favorite topics to write about is gamification – he has an extensive catalog of published analysis on the technology. Read more of Paul’s thoughts on SNUG 2019 here.
Noble Systems
JULY 1, 2019
In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. We noted that in 2019 the overarching trend indicates a “back to basics” approach with an emphasis on the ultimate contact center goal of fostering meaningful connections with consumers.
Fonolo
NOVEMBER 29, 2018
No, it’s the top contact center trends to watch for in 2019. In this white paper , you’ll read about several significant subplots in 2019: Gamification in the Contact Center. Read on about these industry issues and trends so that you can power-up and defy the odds in 2019. Storyline: Gamification. It’s a bird!
Livepro
JUNE 19, 2019
Returning in 2019 across 4 major cities, a jam packed agenda with 2 Keynote Speakers in each state have varied backgrounds including some creative and amazing minds behind cutting-edge AI technology, state government and industry veterans with a wide range of consulting expertise. Pat Inc won global Best New Algorithm for AI 2018/2019.
Fonolo
JANUARY 8, 2019
From January 20 – 23, 2019, a whopping 3,000 customers, partners, industry analysts, and executives will congregate in Austin, Texas for the event. The Top Contact Center Trends to Watch in 2019. What’s Inside: Gamification in the Contact Center. More information on this event can be found here. Investing in Agents.
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