2019 Gamification Sales 
Fonolo
DECEMBER 12, 2018
With this in mind, we’ve rounded up the most important and fascinating CX predictions for 2019, and provided our own thoughts on what they mean and how they will impact businesses in future. Read on as we detail five fascinating CX predictions to inform your 2019 CX strategy. The Top Contact Center Trends to Watch in 2019.
Noble Systems
JULY 1, 2019
In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. We noted that in 2019 the overarching trend indicates a “back to basics” approach with an emphasis on the ultimate contact center goal of fostering meaningful connections with consumers.
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Fonolo
JANUARY 8, 2019
From January 20 – 23, 2019, a whopping 3,000 customers, partners, industry analysts, and executives will congregate in Austin, Texas for the event. If you would like to book a meeting in advance, email sales@fonolo.com to schedule a time. The Top Contact Center Trends to Watch in 2019. Catch up with Fonolo!
Fonolo
JANUARY 22, 2019
In the end, chatbots are simply there to help, to speed up the sales process, and to lighten the load of the customer service representative and/or contact center agent. The Top Contact Center Trends to Watch in 2019. What’s Inside: Gamification in the Contact Center. Become a contact center super hero in record time!
Liveops
FEBRUARY 28, 2019
What did Liveops win at the 2019 Stevie Awards? Our certification programs set Liveops apart from other providers with a variety of self-paced learning approaches including social tools and gamification programs to optimize agent performance. Read the press release here. Liveops sources the best U.S. Read more news from Liveops.
Noble Systems
JANUARY 30, 2019
Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact centers — to foster meaningful connections with consumers. To this end, we have grouped the top contact center trends for 2019 into these three categories: human, effortless and transformative.
Fonolo
DECEMBER 13, 2018
Since most companies can anticipate a significant peak in sales during the final few months of the year, they can also anticipate a spike in customers, and in turn, a big increase in service requests. You’ll be grateful to have all of this in place when the sales start pouring in! The Top Contact Center Trends to Watch in 2019.
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