2019 Gamification Surveys 
Noble Systems
JUNE 7, 2019
Paul Stockford, Chief Analyst at Saddletree Research, attended SNUG for the first time in 2019. One of Paul’s favorite topics to write about is gamification – he has an extensive catalog of published analysis on the technology. Read more of Paul’s thoughts on SNUG 2019 here.
Nicereply
NOVEMBER 21, 2019
Basically, you create a short survey with several options to rate (stars, smileys, thumbs), put a link to that survey in your e-mails and wait for your customers to score you. They were about various examples of gamification that can be used to motivate and compensate your team. Sure, you hope to get 10 out of 10.
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TechSee
JUNE 4, 2019
Contact Center Pipeline , the magazine for contact center professionals, reports that the number one challenge for contact centers in 2019 is the lack of suitable desktop tools, especially for CRM and collaboration. Gamification is an immersive, exciting experience that engages and motivates agents. Get in the game.
Noble Systems
JANUARY 30, 2019
Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact centers — to foster meaningful connections with consumers. To this end, we have grouped the top contact center trends for 2019 into these three categories: human, effortless and transformative.
DMG Consulting
MAY 8, 2017
DMG Consulting Releases 2017 Contact Center Gamification Product and Market Report. What: Releases 2017 Contact Center Gamification Product and Market Report. Gamification solutions apply the concepts of games and challenges to motivate, engage and reward employees and customers. When: Today, 10 May 2017.
Callminer
APRIL 24, 2020
According to the data, the industry saw a total of 32,000 new positions added in Q1 2019, with several major companies expanding their call center operations. The key takeaway is to use customer feedback (surveys, social media, etc.) As recent research shows, the U.S. call center industry is alive and well.
Noble Systems
JANUARY 30, 2019
Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact centers — to foster meaningful connections with consumers. To this end, we have grouped the top contact center trends for 2019 into these three categories: human, effortless and transformative.
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