CX Accelerator

DECEMBER 31, 2018

Below are practical recommendations from several of the best minds in Customer Service (myself excluded) to help you develop your best culture in 2019! Mary generally has good schedule adherence, time management, and can be trusted to stay on task and get stuff done. May 2019 be the year of authentic culture for all of us!

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

ClearAction

OCTOBER 25, 2022

While technologies and data management can improve consistency and minimize many issues, you still depend upon people to set parameters, inputs and outputs. In fact, technology deployment requires full-time management. These 4 A’s are what’s missing in typical journey mapping. Learn More. Learn More.

Journey mapping 71

Journey mapping Customer centricity Accountability Metrics 71

GetFeedback

APRIL 25, 2019

And in 2019, 81% of companies expect to be competing mostly or completely on the basis of CX. . Time management: For service agents, time is a crucial yet extremely limited resource. Training your support staff on how to adequately manage their time will lead to faster response times and improved customer service. .

Customer Service 74

Customer Service Multichannel CRM Journey mapping 74