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With fragmented audiences, expensive advertising, and fierce competition, marketers must become more strategic in how they view customers’ revenuepotential. In fact, 2019 will be the year of AI in marketing. Armed with metrics and insights, you can now prioritize how much to invest in every customer. Change is coming.
billion in 2019. Increases revenuepotential. Live chat could nudge them to decide based on a current performance metric that might be relevant to their needs. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 A growing ticket volume doesn’t necessarily translate to rising profits.
The importance of considering client success as a vital factor for revenue growth is substantial as it can be the only boundary between failure or hyper-growth for a business. With a 34% growth rate in 2019, customer success specialist is one of the top emerging jobs in 2020. having a CS team that is more than four years old.
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