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DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report

DMG Consulting

Poised for rapid growth and success, untapped revenue potential in the tens of billions. DMG estimates that the revenue size of the cloud-based contact center infrastructure market was at least $2.8 billion (excluding carrier revenue) as of the end of 2016. in 2018, 23% in both 2019 and 2020, and 21% in 2021.

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How to drive personalized experiences at scale with contact center AI

3CLogic

2 Driving consistent positive customer experiences helps promote brand loyalty and trust, where 90% of highly satisfied customers report they’re highly likely to recommend and purchase from an organization again , effortlessly increasing revenue potential for any business.

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7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

billion in 2019. Increases revenue potential. Collect survey data. An Intercom survey found that 26% of all interactions that ended in a sale started with chatbots. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Lower cart abandonment rates. Configure a chatbot.

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What is a Client Success Manager ?

SmartKarrot

The importance of considering client success as a vital factor for revenue growth is substantial as it can be the only boundary between failure or hyper-growth for a business. With a 34% growth rate in 2019, customer success specialist is one of the top emerging jobs in 2020. having a CS team that is more than four years old.