ChurnZero

OCTOBER 30, 2020

Top SaaS CEOs Talk Compensation, Automation, and Investors. No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. The post Customer Success is Changing: Top SaaS CEOs Reveal What’s Ahead appeared first on ChurnZero.

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Squelch

DECEMBER 17, 2019

December 17, 2019 – Squelch, Inc. , Squelch has been shortlisted in the category of “Most Innovative Use of Data in the Cloud” for the 2019-20 awards. Categories for the Cloud Computing Awards include Most Promising Start-Up, Best SaaS, and “Best in Mobile” Cloud Solution. REDWOOD CITY, Calif. For Squelch: Meaghan Shields.

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Totango

FEBRUARY 15, 2019

Measuring product adoption by users is critical for SaaS and Cloud companies as this is the most telling indicator of the value customers are getting from products and services. In order to create this visibility, cloud and SaaS product teams need to instrument their applications (web, mobile, saas) to report on product usage.

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JivoChat

JANUARY 27, 2020

We’re excited to share that out of 3,500 SaaS companies last year, we were in the Latka top 5% in terms of revenue growth rate. A big thanks to all of you for helping us grow 25% over the past 12 months , landing us a spot in the top 100 fastest growing saas companies. How We Compare to Other SaaS Companies. billion in new ARR.

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ChurnZero

SEPTEMBER 26, 2019

2019 SaaS Awards Announced – Appealie Honors Best Product and Leaders in SaaS. . APPEALIE has announced the winners of the 2019 SaaS Awards, including inaugural executive and investor awards. 23 SaaS apps were recognized for their demonstrated excellence and customer outcomes. Inference Solutions.

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Totango

SEPTEMBER 26, 2019

September 26, 2019. Yesterday at the 2019 APPEALIE SaaS Conference in San Francisco, Totango was named the winner of the 2019 APPEALIE Award for Best SaaS Customer Success. Our highly selective, data-driven software award honors customer-obsessed SaaS platforms that deliver extraordinary experiences.”.

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ChurnZero

SEPTEMBER 3, 2019

ChurnZero Named 2019 SaaS Awards Winner: Best SaaS Product for Customer Services/CRM. ChurnZero is a winner in the 2019 SaaS Awards Program in the category, Best SaaS Product for Customer Services/CRM. New vertical-specific categories include Best SaaS for Catering and Hospitality. ChurnZero (WINNER).

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CrazyCall

APRIL 9, 2019

Startup Sales Bootcamp is the largest program of it’s kind in New York that teaches people how to effectively sell complex SaaS products. The post Top 18 Most Influential Women in the Sales World (2019 Ready) appeared first on CrazyCall. She is co-author of The Human’s Guide to Writing Cold Emails That Don’t Sound Like a Spammy Robot.

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Squelch

JULY 30, 2019

July 30, 2019 – Squelch, Inc. , the provider of a customer experience optimization solution that empowers customer support and success professionals with the knowledge and resources to delight customers, announced today that it has been named a finalist in the 2019 SaaS Awards in the category of Best SaaS Newcomer.

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Fonolo

NOVEMBER 29, 2018

No, it’s the top contact center trends to watch for in 2019. As always, we keep watch of trends and issues pertinent to contact centers, continuously shifting due to technological advancements; mergers and acquisitions in the SaaS space; the realigning of customer service and experience priorities on the part of brands; and more.

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JustCall

JANUARY 22, 2020

We are excited to announce that JustCall is listed as the 14th fastest growing SaaS company in the $1M-$10M bracket and 31st overall. This list is curated on the basis of revenue and growth of the year 2019. About 2019 – We brought many new feature updates and integrations around sales, support, and marketing. Hitting $2.4

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DMG Consulting

JANUARY 4, 2019

Welcome to 2019! 2019 is looking to be a year filled with great innovation and practical applications for contact centers. Many of the SaaS-based vendors, those who have built their solutions from the ground up, are introducing innovative features to improve contact center performance.

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ChurnZero

FEBRUARY 15, 2019

It was a huge uniting of the global B2B SaaS community. . We had some great conversations in our booth about scaling in SaaS and the role that Customer Success should play in driving that growth. . In the world of SaaS there’s the underlying truth that Customer Success plays a key role in the recurring business model. .

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ChurnZero

DECEMBER 27, 2019

For starters, Google released their Year in Search 2019 findings with our favorite fictional babies, Baby Yoda and Baby Shark, topping the “Babies” search categor y, ahead of the real-life Royal Baby who took the numb er three spot. That’s 2019 for you. . Top 10 Blog Posts from 2019 . 2019 is almost a wrap.

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aircall

JUNE 28, 2022

They had the idea of creating SaaS softwares for all the key tools that businesses use, including email, media monitoring, professional credit cards, and phone calls. One lesson of Aircall is that SaaS does take time to build! But it turns out there’s no cavalry in SaaS. To be honest, 2019 was a welcome walk in the park.

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ClientSuccess

DECEMBER 4, 2018

What better time than now to take a minute to review what worked from the past year, determine where changes could be implemented, and lay out some strategic goals for 2019? In order to truly set your team up for success in 2019 and beyond, here is a quick list of the top 5 things to do as a leader in the month of December.

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JustCall

FEBRUARY 16, 2021

We are excited to announce that JustCall is listed as the 36th fastest growing SaaS company in the $1M-$10M bracket. 2020 Latka 250: List of Fastest-Growing SaaS Companies. In addition to the podcast, each year Latka publishes the Latka 250 - a list of the fastest-growing SaaS companies. That's How We Made It!

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Satrix Solutions

JANUARY 2, 2019

As a consultancy dedicated to the Customer Experience (CX), we’re highlighting 5 US-based conferences customer experience professionals should consider for 2019: Totango Customer Success Summit 2019. Dates: March 5-8, 2019. Gainsight Pulse 2019. Dates: May 20-23, 2019. Forrester CX 2019 (NY and SF).

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ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

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JustCall

NOVEMBER 8, 2023

SaaS Labs is one of Deloitte’s Technology Fast 500 companies in North America – for the second time in a row. Top companies with impressive fiscal year revenue growth from 2019 to 2022 are recognized in the rankings. Notably, SaaS Labs achieved a 631% percent growth during this period. or follow us on LinkedIn here.

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SaaS Technology Telecommunications Customer centricity 52

Eptica

JANUARY 23, 2019

Date: Wednesday, January 23, 2019 Author: Pascal Gauvrit - CTO 4 reasons email is on the rise in 2019. Published on: January 23, 2019. Why you can no longer ignore SaaS for your CX applications. You might also be interested in these posts: 3 ways to deliver real value from Voice of the Customer insight.

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SaaS Analytics Surveys Marketing 62

Calabrio

FEBRUARY 11, 2020

We’re often asked what makes Calabrio a top workplace for Minnesota’s sharp, inventive Software-as-a-Service (SaaS) developers—what really sets us apart from all of the other SaaS technology companies in the state. So if you’re a smart, curious SaaS developer who wants to work with the best, we want to talk with you.

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SaaS Customer centricity Analytics Education 52

Netomi

APRIL 28, 2022

Also known as “on-demand” software, Software as a Service (SaaS) refers to a licensing and delivery model whereby software is licensed on a subscription basis and hosted centrally. The Evolving SaaS Landscape and The Rising Role of Customer Experience. billion in 2021, it is forecast to reach USD $703.19 billion by 2030.

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SaaS Customer Experience Virtual Agent Chatbots 59

Aspect

OCTOBER 3, 2018

As we head into the last quarter of 2018 and start to look at 2019 priorities, cloud-based customer engagement platforms must be a serious consideration for any customer service department looking to provide better experiences and keep pace with mobile, tech-savvy, self-sufficient consumers.

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CustomerSuccessBox

JUNE 30, 2022

For a SaaS business, product adoption is one of the leading indicators of a successful and growing business. Reflecting on the fact that customer retention is the backbone of SaaS. Most SaaS companies start measuring User adoption by tracking only those behavior that indicates if a customer achieves the goals for which they came.

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ChurnZero

FEBRUARY 1, 2019

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Francesca leads the team responsible for ensuring the success adoption and marketplace utilization of all IZEA owned and operated SaaS platforms. So, without further ado… .

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Chief Customer Officer SaaS Education Customer advocacy 53

ProProfs Blog

APRIL 17, 2020

According to the 2019 trends report by event tech company Bizzabo, events, at times, even score over content marketing, digital advertising and email marketing. For e.g., If you are hosting a seminar on a SaaS-based software, ask questions like: “How does the future of the SaaS industry look to you?

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ClientSuccess

MAY 7, 2019

CS100 Summit 2019—Call for Speakers. We are excited to announce the call for speakers for the upcoming 2019 CS100 Summit for Customer Success Leaders. We’re looking for 2019 CS100 Summit speakers and panelists who can share innovative insights and practical best practices on customer success. What is the CS100 Summit?

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ChurnZero

FEBRUARY 8, 2019

A Hidden Business Function to Solve the Talent Waste Problem – Employers should be doing with their workforce what SaaS companies do via their Customer Success software. The post 2019 Customer Success Themed Grammy Playlist appeared first on ChurnZero.

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Eptica

MARCH 13, 2019

Date: Wednesday, March 13, 2019 Author: Pascal Gauvrit - CTO Google, the GDPR, customer experience and trust. Published on: March 13, 2019. In February 2019, French regulator CNIL fined Google £44 million (€58 million) for non-compliance. Yet, many organizations don’t seem to be fully compliant.

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Nicereply

MARCH 7, 2019

Sarah Betts (@Sarahinapickle) January 17, 2019. Leah Knobler (@LEAHisKNOBLER) January 4, 2019. Abby (@mygiantrobot) March 2, 2019. Formerly the Director of Customer Support at Kayako, now the founder of Supported Content , it feels as though Sarah and her team keep many SaaS companies’ content afloat! that was close.

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Jon Arnold

MARCH 29, 2019

Our paths first crossed while visiting their booth at last year’s ITExpo, and again in late January at the 2019 ITExpo. Building on that, I was the only analyst invited to their 2019 U.S. Similarly, they must learn how to sell subscription-based services, and adopt the cloud with its SaaS-based MRR business model.

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ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. We wanted to recognize those leaders who are helping Customer Success make a name for itself in SaaS by proving its purpose and potential. Follow Bill on LinkedIn.

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Calabrio

NOVEMBER 7, 2019

It came as no surprise to me when the Twin Cities Business Journal selected Calabrio’s very own Jenny Kray as a 2019 honoree for its prestigious “CFO of the Year” award. Jenny helped accelerate Calabrio’s hyper-growth mode while rapidly transitioning it to a Software-as-a-Service (SaaS) business model. The difference?

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Strikedeck

MARCH 17, 2020

Shane gives tips on how to retain your customers through improved customer service.

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DMG Consulting

MARCH 8, 2019

in 2018, 23% in 2019 and 2020, and 21% in 2021 and 2022. The adoption rate of the cloud-based contact center infrastructure market as of the end of 2017 (July 2018) was 14.1% (includes hosted and software as a service (SaaS)), up from 11.4% DMG expects the market to grow at a minimum of 22.5% Adoption Rate for the CBCCI Segment.

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ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. And we thought, who better to ask than those that chose to invest in us along the way.

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