ClientSuccess

DECEMBER 4, 2018

What better time than now to take a minute to review what worked from the past year, determine where changes could be implemented, and lay out some strategic goals for 2019? In order to truly set your team up for success in 2019 and beyond, here is a quick list of the top 5 things to do as a leader in the month of December.

Upselling 63

Upselling SaaS Accountability Metrics 63

ClientSuccess

SEPTEMBER 27, 2018

For many customer success teams, however, the rapid growth of the industry (especially in the SaaS world) has left heads spinning. For today’s SaaS customer relationships, it’s not enough just to work directly with the project manager or end users on your customer’s team. eBooks: Ultimate Guide to SaaS Customer Success Metrics.

SaaS 74

SaaS Finance Metrics Upselling 74

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. And we thought, who better to ask than those that chose to invest in us along the way.

SaaS 98

SaaS Metrics Sales Marketing 98

ChurnZero

NOVEMBER 22, 2019

Wednesday, December 4, 2019 2:00 – 3:00 PM EST. Are you finalizing your new year strategy as you lead Customer Success at your organization? How to Calculate Your Renewal and Upsell Rate – Learn how to calculate these metrics and apply them to your SaaS business. I hope you can join us in October 2020.

Chief Customer Officer 17

Chief Customer Officer Education Upselling SaaS 17

ChurnZero

OCTOBER 11, 2019

If you work in a B2B SaaS company, you know that across the board, Q4 is always the biggest sales quarter of the year. If you decide you want to hit 98% renewed revenue and a certain revenue amount in upsells, commit to doing the necessary activities to reach that number. Put Forward Upsell Opportunities.

Journey mapping 66

Journey mapping Upselling SaaS Accountability 66

ChurnZero

MARCH 22, 2019

Did you know: For every 1% increase in revenue retention, a SaaS company’s valuation increases by 12% after five years? To better understand the impact, we had Rob Belcher, Managing Director at SaaS Capital share benchmarking data from their eighth annual survey of private B2B SaaS companies. Q&A Recap.

Customer retention 61

Customer retention Upselling SaaS Customer centricity 61

Totango

DECEMBER 3, 2020

As compared to 2019, companies are increasingly growing their Customer Success teams to maximize retention and drive growth from existing customers. . CS professionals now attest that their bonus structures are tied to company performance, renewals, net retention, upsells, and account health. .

Upselling 65

Upselling Accountability Enterprise Metrics 65

ClientSuccess

APRIL 17, 2019

Date Held: Tuesday, April 23, 2019, 11:00 AM MST. Jay Nathan , Founding Partner and Managing Director of Customer Imperative , which helps B2B SaaS companies services to help them grow and scale customer success, from analytics to strategy to execution. Invite your executive team to this webinar. and Who Owns the Number?

SaaS 45

SaaS B2B Upselling Engineering 45

ClientSuccess

APRIL 17, 2019

Date Held: Tuesday, April 23, 2019, 11:00 AM MST. Jay Nathan , Founding Partner and Managing Director of Customer Imperative , which helps B2B SaaS companies services to help them grow and scale customer success, from analytics to strategy to execution. Invite your executive team to this webinar. and Who Owns the Number?

SaaS 40

SaaS B2B Upselling Engineering 40

ChurnZero

JULY 19, 2019

Between responsibilities like onboarding, advocacy, upsells and renewals, Customer Success Managers (CSMs) have cemented themselves as drivers of corporate growth. . Implementation Specialist for SaaS Startup . ? . Implementation Specialist for SaaS Startup . . Customer Success Strategist for a SaaS Company . ? .

SaaS 56

SaaS B2B Sales Accountability 56

ChurnZero

NOVEMBER 1, 2019

Will it lead to upsell? Wednesday, November 6, 2019 2:00 – 3:00 PM EST. As we are now in Q4, the high-pressure budget and strategy planning season is officially underway in SaaS organizations around the globe. An unknown situation is quite eerie at times, says Lucas. Will it lead to churn? Talk about losing sleep….

Chief Customer Officer 40

Chief Customer Officer SaaS Upselling Customer Support 40

ChurnZero

APRIL 26, 2019

Look beyond the typical CS metrics (such as renewals or upsells) and be ready to answer questions around ramp-up times and training delivery methods. The Case for Billable Customer Success Wednesday, May 15, 2019 2:00 – 3:00 PM EDT. Even if you lack an HR team, consider what metrics can be applied to a newly onboarded employee.

Coaching 58

Coaching Metrics Upselling SaaS 58

Education Services Group

AUGUST 20, 2019

It’s also a great way to combat the problematic Q4 churn many SaaS companies face as customers assess the cost-to-value benefits of renewing their annual subscriptions. In the SaaS business world, revenues depend on renewals. It is much easier to upsell and cross-sell a loyal customer than it is to upsell a brand new one.

Upselling 40

Upselling Customer retention SaaS Education 40

ChurnZero

SEPTEMBER 6, 2019

Between responsibilities like onboarding, advocacy, upsells and renewals, Customer Success Managers (CSMs) have cemented themselves as drivers of corporate growth. . Implementation Specialist , SaaS Startup . . CS has quickly cemented itself as an essential part of SaaS organizations. . i ncrease upsells?

Upselling 49

Upselling Sales Accountability SaaS 49

ChurnZero

DECEMBER 20, 2019

By focusing efforts on retaining active users by iterating their existing services based on rich customer data, companies will have more opportunities to engage, upsell , and ultimately scale. . . Like any SaaS platform, you get out of it what you put in. Jay Nathan , Founder & Managing Partner, Customer Imperative .

Chief Customer Officer 61

Chief Customer Officer Sales SaaS Customer centricity 61

Squelch

MAY 27, 2019

This article, “ The Importance of Data for Superior Customer Experience and Business Success ,” was originally published on Inside the Salesforce Ecosystem on May 23, 2019. Today, CX is critical to business success. But you don’t have to take my word for it. 73 percent cite CX as a key factor in buying decisions.

Customer Experience 40

Customer Experience Average Handle Time First call resolution Advertising 40

ChurnZero

JUNE 28, 2019

Whether it pertains to upcoming customer milestones or perhaps a potential upsell opportunity, great CSMs can identify small actions that can drive business outcomes. The same can be said when it comes to the complex nature of many B2B SaaS products. As a Customer Success professional, you should always be thinking one step ahead.

B2B 49

B2B B2C Entertainment Customer advocacy 49

ChurnZero

APRIL 5, 2019

If a customer isn’t engaging in upselling, they are often heading towards churn. Oftentimes even if a CSM only has a 1-2 percent impact on retention or upsells, this alone will offset the ir salary. Wednesday, April 10, 2019, 1:00 – 2:00 PM EDT. Customer Success Performance Management (Goals and KPIs). SuccessHacker.

Customer centricity 40

Customer centricity Upselling Accountability Customer retention 40

ChurnZero

NOVEMBER 15, 2019

We are in the thick of Q4 and the high-pressure budget and strategy planning season is in full swing in SaaS organizations around the globe. To help you and your team with this arduous process, we hosted a video panel-style webinar on this topic so you could to hear advice on: End-of-year retention and upsell efforts.

Chief Customer Officer 40

Chief Customer Officer Upselling SaaS Technology 40

ChurnZero

OCTOBER 25, 2019

Wednesday, November 6, 2019 2:00 – 3:00 PM EST. As we are now in Q4, the high-pressure budget and strategy planning season is officially underway in SaaS organizations around the globe. Average Churn Rate for SaaS: What is a Good Churn Rate? – See what is considered a good churn rate broken down by industry.

Chief Customer Officer 49

Chief Customer Officer SaaS Customer advocacy Sales 49

SmartKarrot

APRIL 24, 2020

When talking about SaaS businesses in 2020, there is a fine line that separates top-performing companies and the struggling ones. This clearly depicts the dependence of SaaS businesses on client success as a parameter for their revenue growth. This ‘fine line’ is created by the gap between customer acquisition and customer retention.

Management 11

Management SaaS Accountability Customer retention 11

SmartKarrot

JUNE 30, 2021

Why Product Adoption is Critical for SaaS Success? Product adoption is critical for SaaS success and affects the profitability and performance of the product to a large extent. This is why product adoption improves SaaS success. A good product adoption strategy will enhance your SaaS success. Expansion Revenue.

SaaS 10

SaaS Upselling Metrics Advertising 10

SmartKarrot

JULY 17, 2020

Most of the SaaS businesses now realize the value of having a well-equipped customer success manager and team to root the evolving success of their company. Up your Upsells and Cross-sells: One of the easiest ways to enhance your customer lifetime value is by upselling and cross-selling. CSM Salary Trends.

Management 10

Management Upselling Customer retention SaaS 10

SmartKarrot

MAY 29, 2020

Some are even involved in upselling products and services. Suppose you went for an account manager interview in the SaaS Company and the interviewer asks you about your salary expectations. What is the most adequate Salary for an Account Manager in the SaaS sector? . What are my salary expectations for the account manager job?

Accountability 10

Accountability Management SaaS Healthcare 10

Netomi

FEBRUARY 28, 2022

A world-renowned expert in customer retention, upsells, cross-sells, and customer value strategies and methodologies, Irit is the Chief Customer Officer and CEO of CSM Practice, the world’s first consulting firm dedicated to Customer Success Management (CSM) strategy. Connect with Gemma .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64