CX Accelerator

DECEMBER 31, 2018

Below are practical recommendations from several of the best minds in Customer Service (myself excluded) to help you develop your best culture in 2019! May 2019 be the year of authentic culture for all of us! From Jeff Toister: Books To Read: Ken Blanchard's Whale Done. Old school, cheesy, but totally on-point.

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

ShepHyken

FEBRUARY 25, 2019

Brand Keys 2019 Customer Loyalty Engagement Index: Verified Trust = Brand Success by Robert Passikoff. How teaching your employees to provide great guest experiences increases sales by Alyssa Hanson . The post 5 Top Customer Service Articles for the Week of February 25, 2019 appeared first on Shep Hyken.

Customer Service 232

Customer Service B2B B2C Consulting 232

ShepHyken

DECEMBER 9, 2022

And more importantly, how can you ensure that it’s not costing you sales? He founded and developed the SpeechIQ product, which was subsequently acquired by LiveVox in 2019. If Not, It Could Be Costing You Sales appeared first on Shep Hyken. What do customers expect from contact centers? .

Sales 317

Sales CRM Contact Center Customer retention 317

TechSee

DECEMBER 11, 2018

2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination. To deliver value in 2019, call center leaders must select a CX initiative that can immediately demonstrate ROI. The post How to improve you call center customer experience strategy for 2019?

Call Center 182

Call Center Customer Experience Self service Contact Center 182

TechSee

FEBRUARY 5, 2019

If 2018 was a year when customer experience professionals came under intense pressure to map out tangible results from heavy investment, 2019 is shaping up to be the year when next generation customer experience will deliver on the promise of a wide range of new technologies. Three key drivers are at the core of this.

Customer Experience 173

Customer Experience B2B Upselling SaaS 173

ShepHyken

JANUARY 21, 2019

boost in sales.” The post 5 Top Customer Service Articles for the Week of January 21, 2019 appeared first on Shep Hyken. The idea that a customer trusts you weighs into their decision to do business with you. Consider the facts from this article.”A ”A high Reputation Score correlates with a 3.9%

Customer Service 190

Customer Service Customer centricity Customer Experience Marketing 190

ShepHyken

FEBRUARY 11, 2019

It’s softening the edges that keep sales, marketing, and customer service operating in separate boxes. 15 Net Promoter Score Statistics You Need To Know In 2019 by Anna Pogrebniak. The post 5 Top Customer Service Articles for the Week of February 11, 2019 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Chief Customer Officer 157

Chief Customer Officer Customer Service Feedback Customer Experience 157

Nextiva

JANUARY 15, 2019

The post Why You Need a Customer Reviews Strategy in 2019 appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. Customer reviews have come a long way from simple word-of-mouth recommendations to published online assessments dissecting your product.

voip 130

voip Customer centricity Sales Marketing 130

Nextiva

FEBRUARY 28, 2019

The post 25 Working from Home Tips to Slam-Dunk Tasks [2019 Update] appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. Working from the comfort of your couch, home office, or bed, offers flexibility and work-life balance that most professionals desire.

voip 134

voip Sales Marketing Customer Experience 134

Nextiva

FEBRUARY 15, 2019

The post The CIO’s Data Breach Response Plan for 2019 appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. The Identity Theft Resource Center reported a 126% increase in exposed consumer data in 2018. Now, more than ever, it’s important for businesses to plan for […].

voip 118

voip Sales Marketing Customer Experience 118

Integrity Solutions

MAY 12, 2020

With leaner sales organizations, your sales enablement strategy has to step up and be a valuable contributor to the organization. In many organizations, revenue has “fallen off a cliff,” as one sales leader put it, and companies are looking at where they can make cuts and recapture lost momentum.

Sales 120

Sales Coaching Metrics Technology 120

Fonolo

DECEMBER 12, 2018

With this in mind, we’ve rounded up the most important and fascinating CX predictions for 2019, and provided our own thoughts on what they mean and how they will impact businesses in future. Read on as we detail five fascinating CX predictions to inform your 2019 CX strategy. The Top Contact Center Trends to Watch in 2019.

Gamification 116

Gamification Airlines Contact Center B2B 116

ProProfs Blog

FEBRUARY 13, 2019

One month has passed in 2019 and we are already witnessing how the game is changing in customer support across industries. Now that you have realized how customer service experience affects your business results, it’s time you strategize and follow these customer service trends in 2019. Trend #1 – Human Touch remains Paramount.

Customer Support 117

Customer Support Multichannel Enterprise Self service 117

Fonolo

NOVEMBER 13, 2018

Have you been searching for the best customer service conferences to attend in 2019? For 2019, we have hand-selected a list of the “must attend” customer service conferences based on overall quality, content, network opportunities, and potential key takeaways. When: April 7-10, 2019. Smart Customer Service 2019.

Customer Service 108

Customer Service Contact Center Education Engineering 108

CrazyCall

MAY 20, 2019

Especially when you’re working in sales. To help you stay on the front of the race we’ve compiled a list of 97 super-effective sales tips that will help you take your sales skill to the next level. These are sales tips used by top sales gurus who know all the tricks. Sales Tips from Top Sales Gurus.

Sales 123

Sales Coaching Scripts Education 123

ProProfs Blog

JANUARY 10, 2019

Here’s a list of top nine customer service trends you need to watch out this 2019: #1: Self-service – The New Mantra! But is that all you aim to offer in 2019 too? So no matter where your support or sales team members are, providing on-the-go assistance is essential for your business. But worry not, we’ve got you covered.

Customer Service 116

Customer Service Multichannel Self service Scripts 116

HelpCrunch

JANUARY 25, 2019

If you try and google something like ‘customer service in 2019’ or ‘predictions for customer support’, you’ll already find a bunch of articles. The post What does customer service mean to you in 2019? Companies dealing with customer service in one way or another, software providers, [ … ]. appeared first on HelpCrunch blog.

Customer Service 115

Customer Service Customer Support Sales Marketing 115

Call Center Weekly

MAY 2, 2019

Kathryn Frankson is a B2B event sales and marketing professional at UBM. A believer that 2019 communication means knowing how to get the markets attention through thumb stopping content, audience development and storytelling, she executes sales and marketing strategies in the catering, food service and special event space.

B2B 227

B2B Sales Marketing Management 227

Nextiva

JANUARY 25, 2019

The post 2019 Nextiva Reviews & Ratings From Top Sources & Verified Users appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. In this post, we go into some of our genuine Nextiva reviews, top features, and pricing. Here’s a quick overview: What is Nextiva?

voip 104

voip Feedback Sales Marketing 104

ShepHyken

DECEMBER 9, 2019

My Comment: The holiday season is upon us, and for some companies, that means a surge (sometimes big) in sales. The post 5 Top Customer Service Articles for the Week of December 9, 2019 appeared first on Shep Hyken. That also means more customer service issues to deal with. Follow on Twitter: @Hyken.

Airlines 136

Airlines Customer Service Customer centricity Call Center 136

ShepHyken

SEPTEMBER 10, 2021

Estimations show that about 78% of consumers on a transaction did not choose to make an intended sale. . Reality: Customer Service generally feels like sales. . Follow up with customers after-sales. New 2019 research found that 84% of customers consider these factors equally when deciding whom to buy from. .

Customer Experience 266

Customer Experience Advertising Employee engagement Sales 266

Upstream Works

DECEMBER 11, 2018

However, with a firm grasp of some of the advancements that 2018 has brought us, it’s logical to predict that these will continue to make an impact on Customer Experience Management in 2019. The post Customer Experience Management in 2019 appeared first on Upstream Works. AI, Bots & RPA. www.upstreamworks.com.

Customer Experience 96

Customer Experience Management Multichannel Self service 96

ShepHyken

JUNE 25, 2021

Back in 2019, I enjoyed spending a few days in Vegas, speaking and networking at Fiserv’s annual client Forum. After he bought his first car dealership, he walked in and noticed that all of the sales guys were dressed casual, in polo shirts and slacks. How do leaders drive (lasting) change? . So, he didn’t say anything.

Customer centricity 306

Customer centricity Coaching Consulting Consulting 306

GetFeedback

NOVEMBER 23, 2019

On Tuesday, November 19, 2019, the Chairman and Co-CEO of Salesforce, Marc Benioff, kicked off his opening keynote at Dreamforce with the concept of togetherness. The message from CX leaders at Dreamforce was this: Companies should apply AI across all touchpoints of the customer journey — marketing, sales, commerce, service, etc.

Customer advocacy 19

Customer advocacy Sales Personalization Coaching 19

ShepHyken

AUGUST 14, 2020

It’s not just about interaction with sales or customer service. As per stats released in HubSpot’s 2020 State of Marketing report , videos were the most preferred form of content for brands in 2019. Post-sale monitoring. However, it can be interpreted in several ways. Follow customers on social media.

Customer Experience 258

Customer Experience Entertainment Sales Advertising 258

NobelBiz

MARCH 10, 2020

In December 2019, Gov. Cuomo signed a bill into law prohibiting unsolicited sales calls during state-wide emergencies. New York Sales Calls Prohibited During Coronavirus State of Emergency appeared first on NobelBiz®. A state of emergency regarding the novel Coronavirus (COVID-19) was declared March 7, 2020. The post ATTENTION!

Sales 97

Sales 97

ShepHyken

JUNE 28, 2019

The World Bank finds in its 2019 examination of the workforce that while technology is indeed changing how people work, it’s also creating new opportunities. Researchers predict that machines will perform more than half of current workplace tasks by 2025, up from 29 percent today. And yet, a net gain in human jobs is also expected.

Contact Center 293

Contact Center Self service Banking Airlines 293

aircall

OCTOBER 6, 2021

One of the best strategies for increasing engagement and retention is to refine your sales onboarding process. In this article, we’ll look at effective sales onboarding and how it can fundamentally improve the new hire experience for your sales professionals. Defining Effective Sales Onboarding.

Sales 117

Sales Scripts Best practices Feedback 117

Nextiva

NOVEMBER 20, 2018

The post 100 Essential Customer Service Statistics and Trends for 2019 appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog.

Customer Service 87

Customer Service voip Sales Marketing 87

ShepHyken

APRIL 17, 2020

in 2019 and the Coronavirus impact could see growth crash to less than 2%. Sales and marketing might argue that when people have had to take pay cuts they are not in the mood to spend. Statistics show that chances of sales to existing customers are about 70% compared to 20% to acquire new customers.

Customer retention 261

Customer retention Marketing Sales Customer Service 261

Beyond Philosophy

JULY 31, 2019

For example, a wine shop that played French music in the background reported that their sales of French wine went up by a ratio of 5 to 1. We are continuing with this theme in the third of the series of webinars with Freshworks, on August 3rd 2019.

Customer Experience 305

Customer Experience Consulting Consulting Sales 305

ShepHyken

MARCH 5, 2021

trillion dollars in 2019. As you might be aware, BFCM days indicate to eCommerce business owners how the next year will be in sales. billion in sales between Black Friday and Cyber Monday globally, up 76% from last year. billion in sales between Black Friday and Cyber Monday globally, up 76% from last year.

Customer Experience 248

Customer Experience SaaS Sales Marketing 248