ShepHyken
OCTOBER 5, 2022
Lately, I’ve been thinking about how sales and customer service combine to create an experience – hopefully a positive one. This is where sales and customer service collide. This is where sales and customer service collide. And by the way, you will enjoy this story even if you’re not in sales. . Here’s the short version.
ShepHyken
JULY 1, 2019
3 Tips to Empower your Sales Team, Inspired by Top Sales Organizations by Falon Fatemi . Forbes) Business-to-business (B2B) and business-to-consumer (B2C) sales have traditionally been two different beasts, relying on two distinct sets of fundamentals and best practices. 10 Life Lessons from the 2019 Stanley Cup Champion St.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
AUGUST 19, 2019
The idea is that putting the customer before the sale is a good strategy. They look specifically at the customer service experience of 500 US-based brands in “high-growth mode” in the month of May 2019. The post 5 Top Customer Service Articles for the Week of August 19, 2019 appeared first on Shep Hyken.
ShepHyken
DECEMBER 9, 2022
And more importantly, how can you ensure that it’s not costing you sales? He founded and developed the SpeechIQ product, which was subsequently acquired by LiveVox in 2019. If Not, It Could Be Costing You Sales appeared first on Shep Hyken. What do customers expect from contact centers? .
Advertiser: ZoomInfo
Fact: Only 8% of sales and marketing professionals say their data is between 91% - 100% accurate. In 2019, DiscoverOrg commissioned Forrester Consulting to evaluate sales and marketing intelligence practices in the B2B space. More organizations are investing in B2B sales and marketing intelligence solutions.
CrazyCall
JANUARY 11, 2019
Time to learn what’s going to be the next significant sales trend? Let’s start and talk about sales trends in 2019! In this article, I will focus on the most promising sales trends that can make or break your business next year. Sales trend no.1 Retail and e-commerce sales share the same sins.
VirtualPBX
JULY 9, 2019
Choose VirtualPBX, or switch from your current provider, in our July 2019 Sale and you could save $2-5 per user for the life of your account. This sale works a little differently than our other promotions. View our July 2019 Sale here to sign up or begin your 14-Day Free Trial today. Choose Our July 2019 Sale Now.
Advertiser: ZoomInfo
In this report, ZoomInfo substantiates the assertion that technographic data is a vital resource for sales teams. The reason for this is simple—sales teams value technographic data because it makes essential selling activities easier and more efficient. In fact, the majority of respondents agree—with 72.3%
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon. January 15th, 2019, 11:00AM PST, 2:00PM EST, 6:00PM GMT But is this the best place to burn our operational calories? How these emerging technologies can improve engagement, reduce churn.
Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle
So why is there still ongoing debate and angst about customer success not being treated as an equal partner to its sales peers? The only way this angst will end is if customer success accepts full responsibility for post-sales revenue management of customers. June 20th, 2019 12:30PM PST, 3:30PM EST, 8:30PM GMT
Speaker: Vicki Brackett, Author and COO of Sinousia
These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention. July 18th, 2019 11:00am PDT, 2:00PM EDT, 7:00PM GMT.
Advertisement
A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Expert insights. Personalized for you.
316 
Let's personalize your content