TechSee
FEBRUARY 19, 2019
As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. One of the keys to innovation in this area is self-service technologies that enable customers to quickly and conveniently resolve problems on their own, especially from their mobile devices. The vital importance of device management.
ShepHyken
AUGUST 5, 2019
7 Critical CRM Trends to Keep an Eye on in 2019 by Zachary Totah. 10 Tips for Balancing Self-Service, Hands-On Customer Care Support by MCM Staff. Multichannel Merchant) Panelists shared these 10 tips to help merchants determine when customer care self-service makes sense, and when to provide live agent support.
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Aspect
JULY 11, 2019
Are you ready to elevate your customer service at ACE 2019 ? . Let’s talk self-service capabilities. Successful Self-Service is a game-changer. . If you have questions about Aspect Self-Service, we can help. We can’t wait to see you at ACE 2019 ! . Meet the Coach at ACE 2019!
Interactions
NOVEMBER 4, 2021
In a similar way, vendors have begun to market self-service as a catch-all phrase. . People can serve themselves through customer service transactions, instead of having to speak to a live agent. For example, according to Gartner, by 2022, 85% of customer service interactions will start with self-service, up from 48% in 2019.
Speaker: Tom Lewis, CEO of SmartAction
However, a common concern exists among both contact centers and customers: does this switch to self-service degrade the quality of service? Join Tom Lewis, CEO of SmartAction, and learn 5 best practices that leading organizations are using to transform to AI self-service without compromising an ounce of Customer Experience (CX).
TechSee
OCTOBER 29, 2019
Self-service is finally coming of age, with leading enterprises embracing the paradigm of customers helping themselves. In fact, Gartner predicts that by 2020, 10% of initial B2C interactions will be virtual, up from less than 1% in 2019. But it turns out that not all self-service options are created equal.
TechSee
DECEMBER 11, 2018
2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination. To deliver value in 2019, call center leaders must select a CX initiative that can immediately demonstrate ROI. Self-service: Self-service is slowly emerging as the holy grail of modern CX.
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This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.
Speaker: Kristina Evey, Customer Experience Expert and Consultant
As self-service as a customer preference continues to grow, it's more important than ever that we assess the amount of support being given to our customer service reps. Is there a way to find the right balance between self-service and support? August 1st, 2019 11:00AM PDT, 2:00PM EDT, 7:00PM BST
Speaker: Tiffany Anderson, Director CX Process/Initiatives, Purchasing Power & Brian Morin, CMO, SmartAction
Key takeaways: Step-by-step process for conversational AI self-service implementation. October 24th, 2019 9:30 AM PDT, 12:30 PM EDT, 5:30 PM GMT. Insights from a contact center leader who’s done it with proven success. A plan for your contact center to introduce AI automation in the next six months.
Speaker: Laura Sikorski, Contact Center Consultant
November 5, 2019 9:00 AM PST, 12:00 PM EST, 5:00 PM GMT Tune in on November 5th and learn things such as: Using the phone tree to help your customers, not frustrate them. Tune in on November 5th and learn things such as: Using the phone tree to help your customers, not frustrate them. ROI from technology improvements.
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