Maru Group

FEBRUARY 11, 2019

It’s why creating a compelling digital customer is so key to retail success in 2019. Despite a fall in online basket values at the end of 2019, internet retail sales equated to 21.5% Retail Digital Experience Benchmark 2019. For example, New Look’s social media contact scored an impressive 11% higher than their email contact.

Customer Experience 40

Customer Experience Benchmark Social media contact Best practices 40

Maru Group

FEBRUARY 11, 2019

It’s why creating a compelling digital customer is so key to retail success in 2019. Despite a fall in online basket values at the end of 2019, internet retail sales equated to 21.5% Retail Digital Experience Benchmark 2019. For example, New Look’s social media contact scored an impressive 11% higher than their email contact.

Customer Experience 40

Customer Experience Benchmark Social media contact Best practices 40

Avaya

APRIL 9, 2019

And the mobile, social, always-on nature of esports makes it a growing global phenomenon. FanVest , an event and community platform for the business side of sports is hosting its annual summit, The Business of Sports & Esports , in Oakland on April 10, 2019. Think more VR, AI, tech visors, robotics.

Entertainment 51

Entertainment Social media contact Contact Center Wait times 51

Callminer

AUGUST 6, 2019

SMS text, live chat and email), contact center software has evolved to enable agents to interact via these additional channels. Social media. Contact center software vendors are increasingly offering modules that allow agents to manage interactions via social media sites such as Twitter and Facebook.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140