The Center for Client Retention

DECEMBER 3, 2019

Keeping abreast of the following nine trends being monitored by The Center For Client Retention (TCFCR) will help your business thrive in 2020 and beyond. Not only can superfans select answers from pre-approved responses, but Chatdesk’s software connects them with AI to generate personalized messages, dramatically increasing conversions.

Customer Experience 62

Customer Experience Surveys Healthcare Analytics 62

Nicereply

FEBRUARY 25, 2020

Zendesk’s 2020 Customer Experience Trends Report dropped earlier this month, combining the data of the 45,000 companies using Zendesk with an external survey of thousands of agents, managers and customers. Personal, human service can feel like a relic of a different era where you’d shop at the local store and everyone would know your name.

Customer Experience 100

Customer Experience Chief Customer Officer Self service B2C 100

ChurnZero

DECEMBER 29, 2020

2020 was a real mixed bag of emotions. All I know is that if someone were to ask me if I’ll miss any aspect of 2020 (perhaps the solitude and introspection of it all), my reaction will most likely be this: So, here’s to hoping we find a few more chocolate-filled chocolates in next year’s box. Top 10 Blog Posts from 2020.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

ProProfs Blog

MAY 6, 2020

Must-Read 53 Customer Experience Statistics for 2020 . While the above-mentioned customer experience statistics of 2020 help you learn what works well for a business when focusing on good customer experience, this one helps you learn what you actually should do to prompt your customers to return to your brand.

Customer Experience 99

Customer Experience B2B B2C Sales 99

ClientSuccess

JUNE 15, 2020

For many of us, 2020 has already been the longest year on record – and it’s only June. For customer success leaders, the remainder of 2020 presents a unique opportunity. Your customers already know how challenging the first half of 2020 was for their team and for their business.

SaaS 80

SaaS Technology Accountability Personalization 80

C Space

APRIL 30, 2020

The Brand Move Roundup – April 30, 2020. The company says anybody with a Google account will now be able to create free meetings of up to 100 people that can last any amount of time, though after September 30th it may restrict meeting length to 60 minutes. Brand Move Roundup – April 30, 2020. Read More.

Advertising 52

Advertising Education Government Accountability 52

C Space

JULY 16, 2020

The Brand Move Roundup – July 16, 2020. Media company The Atlantic wants a million people to “attend” its September festival this year, up from the 2,000 in-person attendees it normally attracts. The in-person version of The Atlantic Festival spanned three days with four to five hours of main stage content each day.

Transportation 52

Transportation Government Healthcare Personalization 52

C Space

JULY 22, 2020

The Brand Move Roundup – July 22, 2020. In under two weeks, the Twitter account @NBABubbleLife , which posts video clips and screenshots from athletes’ social media accounts, racked up more than 100,000 followers. Brand Move Roundup – July 22, 2020. Brand Move Roundup – July 21, 2020. Read More.

Transportation 52

Transportation Entertainment Surveys Accountability 52

AWS Machine Learning

NOVEMBER 1, 2024

Index Google Drive documents using the Amazon Q Google Drive connector The Amazon Q Google Drive connector can index Google Drive documents hosted in a Google Workspace account. The connector can’t index documents stored on Google Drive in a personal Google Gmail account. authentication. Using OAuth 2.0

Enterprise 118

Enterprise APIs Accountability Management 118

C Space

JULY 24, 2020

The Brand Move Roundup – July 23, 2020. Last year, when Instagram was creating new thresholds for suspending or deleting accounts, an internal analyst found that accounts belonging to African American users were 50% more likely to get banned compared to their white counterparts. Brand Move Roundup – July 23, 2020.

Advertising 52

Advertising Brand ambassadors Transportation Surveys 52

C Space

JUNE 29, 2020

The Brand Move Roundup – June 29, 2020. We believe in bringing communities together, both in person and online, and we stand against hate speech,” the company said. “We through the end of 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully.

Advertising 52

Advertising Real estate Construction Marketing 52

Totango

FEBRUARY 21, 2020

This is our look at the leading customer success trends for 2020. Personalized Experience Delivered at Scale with Dynamic Assignment. Surrounding the customer with a consistent, personalized experience. Personalized Experience Delivered at Scale with Dynamic Assignment . Customer Success will Become Centralized.

Enterprise 83

Enterprise CRM B2B Customer centricity 83

ClientSuccess

MAY 26, 2020

There is no doubt that the first half of 2020 didn’t pan out quite as planned. These changes have been jarring in a few ways: First, many SaaS organizations pride themselves on (and sell their employees on) in-office perks and benefits that prioritize professional in-person connections.

SaaS 69

SaaS Government Personalization Accountability 69

Totango

DECEMBER 3, 2020

Across the globe, 2020 has proven to be an incredibly transformative year, with the global pandemic changing how we work and interact with one another on a daily basis. Looking back at the 2020 Customer Success Salary Report , this year has also had a particularly influential effect on the Customer Success (CS) Industry.

Upselling 64

Upselling Accountability Enterprise Metrics 64

C Space

JUNE 3, 2020

The Brand Move Roundup – June 3, 2020. By aligning corporate values with what customers care about, companies are hoping to build a sense of loyalty and a deeper sense of personal connection, he said. Brand Move Roundup – June 3, 2020. Brand Move Roundup – June 2, 2020. Brand Move Roundup – June 1, 2020.

Education 52

Education Consulting Consulting Morale 52

C Space

JUNE 24, 2020

The Brand Move Roundup – June 24, 2020. Among the highlights is the company’s plan to, “…further strengthen company accountability for progress on representation. Brand Move Roundup – June 24, 2020. Brand Move Roundup – June 23, 2020. Brand Move Roundup – June 22, 2020. Brand Move Roundup – June 18, 2020.

Entertainment 52

Entertainment Government Surveys Personalization 52

C Space

JULY 7, 2020

The Brand Move Roundup – July 7, 2020. According to Gartner’s Annual CMO Spend Survey 2020 , “CMOs dismiss economic pessimism, as 73% expect COVID-19’s near-term negative impacts to be short-lived.” So while budgets will take a cut in 2020, CMOs remain upbeat, expecting them to bounce back in 2021.

Advertising 52

Advertising Consulting Consulting Surveys 52

C Space

APRIL 14, 2020

The Brand Move Roundup – April 14, 2020. Liberty Mutual’s Personal Auto Customer Relief Refund will return approximately $250 million to customers; personal auto insurance customers will receive a 15% refund on two months of their auto premium. This is fair because less driving means fewer accidents.”

Healthcare 52

Healthcare Entertainment Banking Government 52

Eptica

MARCH 11, 2020

Date: Wednesday, March 11, 2020 Author: Pauline Ashenden - Marketing Manager Customer Service in 2020: Reflect, Refocus, Reignite. Published on: March 11, 2020.

Customer Service 72

Customer Service Best practices Customer centricity Marketing 72

C Space

JUNE 23, 2020

The Brand Move Roundup – June 23, 2020. Australians took to the shops in May as the initial easing of the Covid-19 lockdown, combined with stimulus cash flowing into bank accounts, fueled record monthly gains. Brand Move Roundup – June 23, 2020. Brand Move Roundup – June 22, 2020. Brand Move Roundup – June 18, 2020.

Airlines 52

Airlines Transportation Entertainment Advertising 52

The Northridge Group

JUNE 28, 2024

Identifying Suitable Candidates: Voice biometrics proves particularly valuable for contact centers managing sensitive information, such as financial, insurance, or healthcare institutions, where the risk of fraudulent account takeovers is high. Account takeover attacks are getting more sophisticated. billion in losses.

Contact Center 84

Contact Center Finance Healthcare Consulting 84

C Space

JUNE 15, 2020

The Brand Move Roundup – June 15, 2020. As part of this, it is closing 400 North America locations, while adding a total of 300 net new stores in 2020. In the first quarter of this year, Starbucks mobile orders accounted for approximately 17% of transactions in the U.S., Brand Move Roundup – June 15, 2020.

Marketing 52

Marketing Technology Surveys Accountability 52

ShepHyken

FEBRUARY 12, 2021

The pandemic made these elements even more crucial in 2020 and will continue to do so into 2021. According to an IPSOS survey in May 2020, 57% of Americans regularly used video chat. The company benefits as well as agents are better able to pick up on the non-verbal cues that account for 55% of communication effectiveness.

Chief Customer Officer 294

Chief Customer Officer Call Center Consulting Consulting 294

Serenova

JANUARY 7, 2020

In 2020, we’re elevating service to an even higher level by clearly defining what exceptional customer service means and using it as a compass to guide everything we do. But as we begin 2020, I want to first share why and how our unwavering customer-first approach is a key success driver for us and our customers.

Contact Center 64

Contact Center Technology Business Process Outsourcing contact center solutions 64

Maru Group

DECEMBER 9, 2020

Estimates indicate that the US P2P services market will grow at a compound annual growth rate of over 20% by the end of 2020 and reach a valuation of $381 billion dollars by 2022. In January 2020, MoneyScreen , reported that about half of Americans were using mobile payment apps to send money to friends and family.

Marketing 52

Marketing Accountability Personalization Management 52

C Space

MAY 12, 2020

The Brand Move Roundup – May 12, 2020. A Brooklyn-based 3D printing lab that designs Covid-19 protective gear is increasingly fielding requests for custom-branded personal equipment as companies plan out scenarios for bringing their workforce back into an office in some capacity. Brand Move Roundup – May 12, 2020.

Real estate 52

Real estate Transportation Marketing Education 52

C Space

APRIL 28, 2020

The Brand Move Roundup – April 28, 2020. The Protocol will include specific information on COVID-19 prevention, such as the use of personal protective equipment, like masks and gloves for hosts or their cleaners, as well as disinfectants that are approved by regulatory authorities. Brand Move Roundup – April 28, 2020.

Wireless 52

Wireless Sales Accountability Marketing 52

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . Fast forward to 2020 and Wi-Fi has become the lifeline to our (digital) existence—with almost half of the 7.7 T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. The year was 1909.

Chief Customer Officer 80

Chief Customer Officer Sales SaaS Customer centricity 80

C Space

AUGUST 3, 2020

The Brand Move Roundup – August 3, 2020. That’s why we will continue to engage in dialogue with Facebook to hold them accountable for the actions they plan to implement. The team behind TheirTube created six YouTube accounts in order to simulate the experiences of real YouTube users who were interviewed. Read More.

Advertising 40

Advertising Accountability Personalization 40

C Space

SEPTEMBER 30, 2020

The Brand Move Roundup – September 30, 2020. During the height of the Covid-19 pandemic, the California-based company allowed some of its staff to move abroad for personal reasons, such as returning to their home country, and continue working remotely. The coronavirus pandemic has also triggered a boom in online shopping.

Real estate 40

Real estate Airlines Accountability Sales 40

Serenova

JUNE 24, 2020

Omnichannel Contact Centers: the Why and How in 2020. Contact centers only become truly omnichannel when all customer interactions are integrated across channels, with all relevant historical information and personal background available to agents in every customer engagement. Intelligent Routing. Map Online Customer Journey.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

CSM Magazine

MAY 19, 2020

While fraud, as a form of crime, robbing people of their assets existed for centuries, in 2020 it could be a real disaster for financial institutions, like banks or businesses in the E-Commerce industry. If this Nilson Report is to be believed, in 2020 global fraud damages will exceed the USD billion mark! Account takeover.

Banking 52

Banking Accountability Analytics Personalization 52

ShepHyken

SEPTEMBER 30, 2020

We surveyed over 1,000 consumers as part of our 2020 Achieving Customer Amazement Survey and asked them just that. Customers are people, not account numbers. And “friendly” is all about that personal touch—an empathetic human connection—which is even more important than ever these days.

Customer Service 325

Customer Service Surveys Accountability Customer Experience 325

Fonolo

OCTOBER 8, 2020

We compiled a list of the businesses with the most #OnHoldWith complaints via Twitter from March to August 2020. . #10. Salty McSalty (@Besitos_Anna) May 18, 2020. Cassidy Lavin (@laughinlavin) September 23, 2020. Alexander de Jong (@alexanderdejong) September 7, 2020. Lisa Chang (@lisachangny) August 3, 2020.

Airlines 141

Airlines Banking Accountability Contact Center 141

Callminer

FEBRUARY 23, 2021

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. ” – Julie Bai, Call Center Technology and Trends Every Business Leader Must Know in 2020 , Nextiva; Twitter: @Nextiva. Video chat assistance is on the rise. Video customer service is coming.

Call Center 376

Call Center Technology Banking Contact Center 376

C Space

OCTOBER 14, 2020

The Brand Move Roundup – October 14, 2020. Once it’s safe to do so,” they said in a statement, “ we’ll continue to facilitate a cadence of in-person collaboration and team gathering either through our existing real estate or other flexible spaces. Walmart and Target already accounted for 31.5%

Real estate 40

Real estate Sales Accountability Personalization 40